Regional Clinic Manager - New York / New Jersey

Audibel•Cherry Hill Township, NJ

1d•Remote

About The Position

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs. The Regional Clinic Manager (RCM) oversees the operations and performance of multiple clinics within an assigned region. This role ensures the delivery of high-quality hearing care services, leads and develops clinic teams, and drives operational, financial, and patient experience outcomes. The RCM plays a critical role in strategic planning, regulatory compliance, and continuous improvement across a dynamic hearing care environment. There are two available positions within the region. These roles are supporting the areas of: New York / New Jersey

Requirements

High School degree or equivalent required
Obtain a licensure to dispense hearing aids (within the region) within 24 months of job placement
Experienced hearing care professional – Audiologist or Hearing Instrument Specialist preferred
Excellent record of accomplishment of leading individuals and teams
Excellent record of accomplishment of building trust and building interpersonal relationships
Sales and business operations experience
Working knowledge of hearing testing and diagnostic equipment.
Working knowledge of market dynamics and business best practices, including fiscal responsibility.
Proficiency with standard office technology and software systems.
Ability to translate business analytics and performance data into clear, actionable priorities for clinic teams.
Strong problem-solving skills with the ability to identify opportunities and implement effective solutions.
Demonstrated ability to build and lead high-performing teams, set clear direction, motivate behavior change, and manage conflict.
Ability to build and maintain effective interpersonal relationships within Audibel Retail and with external partners.

Nice To Haves

Licensed Audiologist or Hearing Instrument Specialist, preferred
4-year degree or equivalent preferred
Experience managing multi-unit businesses preferred

Responsibilities

Recruit, train, and supervise clinic staff, fostering a positive work environment and supporting ongoing professional development.
Provide direct supervision to all Regional Clinic Leaders, Audiologists, Hearing Instrument Specialists, Audio Technicians, and Patient Care Coordinators within the assigned region.
Implement and monitor patient care standards to ensure consistent delivery of high-quality hearing care services.
Conduct clinical skills and clinical standards audits, identifying gaps and driving corrective action where needed.
Ensure all clinics adhere to hearing care regulations, policies, and accreditation standards. Perform clinical skills and clinical standards audits.
Monitor patient satisfaction metrics and feedback; implement service enhancements to improve the overall patient experience.
Analyze performance data (KPI), generate reports, and implement improvements based on findings.
Analyze and implement improvements related to P & L.
Monitor business expenses, strategic evaluation of territory and real estate sourcing.
Ensure adherence to company policies, practices, and operational standards across the region.
Execute and reinforce company initiatives at both the regional and clinic levels.
Maintain a clinical presence as needed, including stepping in to provide clinic-level coverage to ensure continuity of care and prevent clinics from going dark.
Communicate effectively with individuals and groups across clinical, operational, and leadership audiences.
Partner with internal and external stakeholders, including hearing care providers, patients, shared services, and community partners to promote clinic services and address concerns.
Perform other duties/responsibilities as assigned.