Regional Clinic Manager

Chicago Family Health Center•Chicago, IL

3h•$70,000 - $80,000•Hybrid

About The Position

We are seeking a dynamic and experienced Regional Clinic Manager to oversee the operations of multiple healthcare clinics within our organization. This leadership role offers an exciting opportunity to drive quality patient care, improve operational efficiency, and lead a team of dedicated healthcare professionals across various locations. If you are passionate about healthcare management and possess strong leadership skills, we invite you to join our team and contribute to our mission of delivering exceptional healthcare services.

Requirements

Bachelor’s degree from an accredited college or university in Healthcare Administration, Business Administration, Public Health or a related field, or an equivalent combination of education and progressively responsible experience in an FQHC or ambulatory healthcare setting.
Minimum of five (5) years of experience in a clinical or healthcare operations environment, preferably in a community-based, FQHC or ambulatory care setting.
Minimum of three (3) years of supervisory experience required.
Experience with Electronic Health Record Systems; EPIC experience strongly preferred.
Demonstrated accountability for key performance indicators (KPIs), operating budgets and productivity targets.
Strong communication and interpersonal skills, with demonstrated ability to lead teams through change
Ability to analyze operational and financial data and present findings to leadership
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite (Word, Excel, Outlook, Powerpoint) and electronic health records systems

Nice To Haves

Master’s degree (MHA, MBA, MPH or related) preferred.
Experience overseeing multiple sites or supervising other supervisors or managers preferred.
Experience in a unionized environment preferred.

Responsibilities

Directs day-to-day operations across all assigned health centers, ensuring consistent workflows, practices and standards at every site.
Owns regional patient access performance, including new patient growth, retention, visit volume, appointment availability, fill rates and no-show rates.
Develops and maintains regional staffing and coverage plans, including daily on-site presence, cross-site float coverage, Saturday and holiday sessions, and coverage for planned and unplanned absences, consistent with the collective bargaining agreement where applicable.
Supervises site-level leadership, including Assistant Clinic Managers and oversees supervision of Patient Service Representatives, Medical Assistants and ancillary staff across the region.
Partners with Human Resources to recruit, onboard, train and develop staff to meet customer service and performance goals.
Holds direct accountability for the financial and operational performance of each assigned site, including revenue and expenses against budget, staffing and overtime costs, supply spend and productivity targets.
Monitors results monthly, identifies and escalates variances, and implements corrective action plans to close gaps.
Creates, analyzes and presents regional operational reports and key performance indicators to leadership.
Partners with Clinical Site Leads to develop, implement and consistently apply CFHC policies and procedures across the region.
Ensures regional compliance with federal, state and local regulations affecting clinic operations, including HRSA requirements, and participates in audits, operational site visits and Corrective Action Plans.
Participates in Quality Improvement, FTCA risk management and patient safety activities, and supports performance on UDS and other quality measures.
Reinforces CFHC’s mission through communication and personal example, and ensures operations reflect Patient-Centered Medical Home (PCMH) principles.
Fosters open communication and a team-based approach among providers, front desk and clinical staff to coordinate and streamline patient care.
Represents CFHC in community education and awareness programs, and serves on committees and workgroups as assigned.
Performs other duties as assigned.