Regional Clinic Manager Arrhythmia

MultiCare Health System•Tacoma, WA

4d•Onsite

About The Position

The Regional Clinic Manager-Arrhythmia will work with the COE Directors as well as operational and clinical partners to help develop and implement the systems’ heart failure strategy and arrhythmia focused strategy (such as CAFÉ and Inherited Arrhythmias) for the region. The goal of the clinic manager is to deliver top-decile quality performance for heart failure and arrhythmia clinic outcomes including focus on heart failure and arrhythmia readmissions, core measures and adherence to best practice guidelines, as well as top-decile quality performance for heart failure, atrial fibrillation, inherited arrhythmias, implantable cardiac devices (such as ICD’s; Pacemakers; Loop Recorders) and cardiac ablation outcomes and adherence to best practice guidelines. This position facilitates and builds key relationships with physician and operational leaders, designs structure and processes for exceptional outcomes within the clinics in a manner that improves health and the patient experience in the most cost-effective manner. S/he will have a proven track record of leadership and team success working collaboratively with physicians, and acute, ambulatory, and community services across the continuum of care. Hospital-based leaders may have a dual matrixed reporting structure.

Requirements

Bachelor’s degree required in Healthcare, Business or a related field; experience in lieu of degree will be considered
Three years of experience in a managerial or supervisory capacity
Five years of organizational and team building experience in a business setting
Experience in operations, strategic planning and data analysis
Strong communication and physician relationship skills
Experience with cardiac device interrogation and remote monitoring platforms preferred
3+ years of electrophysiology, device clinic, or pacemaker/ICD management experience
EPIC documentation and ambulatory workflows
Quality improvement and performance metrics

Nice To Haves

Master’s degree preferred
Healthcare experience preferred

Responsibilities

Oversee device clinic operations for pacemakers, ICDs, CRT-P, CRT-D, loop recorders, and remote monitoring programs.
Ensure timely review and management of device alerts and transmissions.
Maintain clinical standards for device interrogation, programming workflows, battery surveillance, and lead integrity assessment.
Collaborate with electrophysiologists, cardiologists, APPs, and device representatives.
Facilitates and builds key relationships with physician and operational leaders, designs structure and processes for exceptional outcomes within the clinics in a manner that improves health and the patient experience in the most cost-effective manner.
Budget management and workforce planning
Change management and program development