Regional Claims Manager

HUB International•El Paso, TX

51d•Onsite

About The Position

HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients. Why Choose HUB? Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We are the perfect fit if you: • are seeking a progressive work environment at a rapidly growing organization • have a desire to help others protect their future • have an entrepreneurial spirit and are challenged by the opportunity to grow the business • are focused on learning and development to enhance your industry knowledge and expertise • are a self-starter willing to invest time and energy to learn the technical aspects of our business • believe in integrity and building success by developing relationships with others

Requirements

10 years of commercial insurance claims experience, with a strong emphasis on client-side advocacy and carrier dispute resolution
Demonstrated ability to challenge carrier coverage denials, reservation of rights letters, and adverse coverage positions across property, CGL, and specialty lines
Track record of achieving favorable coverage outcomes on complex claims through persistent advocacy, policy analysis, and strategic engagement with carriers and TPAs
Proven ability to work independently and collaboratively with a team
Strong analytical skills with the ability to identify coverage arguments, policy ambiguities, and contractual protections that support client recovery
Excellent oral & written communication skills, with the ability to clearly articulate coverage positions, challenge carrier arguments, and guide clients through complex claims
Proficiency with all MS Office Applications and claims management systems
P&C License required; can be secured post-hire
10-15 years of relevant experience

Nice To Haves

Professional designations such as CIC, CRM, CPCU, or AIC

Responsibilities

Serve as the client’s primary advocate with carriers, adjusters, TPAs, and defense counsel throughout the life cycle of claims
Analyze commercial insurance policies, including workers’ compensation, general liability, auto, property, and professional liability, to identify and assert all available coverage arguments on behalf of clients facing carrier denials or coverage limitations
Review contracts, indemnity agreements, and additional insured endorsements to identify coverage obligations and leverage contractual protections in support of client recovery
Lead advocacy efforts on first party property claims from initial report through settlement, challenge carrier positions and work to maximize recovery for clients
Advocate on complex liability claims, pushing back on carrier coverage defenses and working to secure the broadest possible coverage outcome for clients
Organize and participate in claim review meetings and new business presentations with clients
Participate in internal sales meetings
Maintain comprehensive claim files and diary systems to ensure consistent follow-through on advocacy strategies, coverage positions, and client commitments
Maintain high level of interaction with HUB account service teams
Draft and issue formal coverage advocacy letters, rebuttal correspondence, and reservation of rights responses challenging carrier coverage positions and asserting client rights under the policy
Document and communicate claims advocacy wins, coverage recoveries, and outcomes achieved for clients to support retention and new business efforts
Contribute to quarterly newsletters and client-facing content highlighting claim trends, advocacy strategies, and coverage wins to educate clients and demonstrate HUB’s claims value
Demonstrate effective claim management skills and mentor other colleagues on complex claim nuances.
Directly supervise one claims advocate employee, providing day-to-day guidance on claim strategy, coverage advocacy, and client interactions
Conduct regular one-on-ones and annual performance reviews, setting clear goals and providing actionable feedback aligned with HUB’s claims standards and client service expectations
Identify professional development opportunities for direct reports, including technical training, designation coursework, and exposure to complex coverage matters
Mentor claims advocate employee through claims escalation process.
Foster a collaborative, client-first team culture that emphasizes accountability, continuous learning, and effective carrier advocacy