Regional Business Partner

Trustpilot•New York, NY

8h•$95,000 - $105,000•Hybrid

About The Position

The Regional Business Partner is a proficient HR generalist who provides operational People support across multiple locations. With a focus on delivering consistent, high-quality execution of people processes and policies, this role supports front-line and middle level leaders on day-to-day people matters, helps prevent and manage employee relations cases, and ensures local practices remain compliant and fit for purpose. Operating with growing autonomy, this role is key to creating a consistent and effective employee experience across regions. It contributes to the successful implementation of global people initiatives, supports leaders in resolving people-related challenges, and plays an important role in risk mitigation, compliance, and regional alignment.

Requirements

A skilled HR professional with experience across the employee lifecycle, ideally gained in fast paced, scaling technology business
Exposure to global markets, international labor laws and regulations is highly desirable
Experience of administrating visa processing and certificates of sponsorship
Confident advising and supporting leaders on a wide range of people matters, including employee relations cases, performance management, and wellbeing
Comfortable navigating ambiguity and working with autonomy while knowing when to escalate or seek guidance
A clear, credible communicator who can build trust and influence at all levels of the organization
Highly organized, diligent, and with strong attention to detail, maintaining a commitment to operational excellence in all processes, documentation, and compliance
Analytical and data-informed, able to interpret workforce metrics to proactively identify trends, risks, and opportunities
Pragmatic, solutions-focused, and resilient, with a continuous improvement mindset
Fluent in English

Responsibilities

Advise and support on people-related issues including underperformance, wellbeing, sickness absence, and other employee concerns.
Manage complex or sensitive cases in collaboration with the regional and business partnering team and the Legal team where required, ensuring stakeholder management, involvement and communication throughout the case.
Act as a trusted point of contact for tactical people-related guidance and employee case management.
Proactively analyze data and insights to identify trends and systemic issues, informing conversations with leaders to prevent case escalation and flag risks requiring intervention.
Build effective cross-functional relationships and influence operational outcomes through strong logic, insight, and follow-through.
Ensure local HR policies and processes are accurate, compliant, and consistently applied across geographies.
Partner with Legal and Centers of Expertise (CoEs) to ensure employment terms, handbooks, and practices meet legislative requirements and internal standards.
Sign off on terms and agreements in line with local processes and governance frameworks, including engagement with trade unions or works councils where needed.
Ensure employment policies, practices, and decisions remain compliant with local employment law.
Design and implement scalable HR templates, tools, and processes to drive operational efficiency and ensure a consistent employee experience across all supported regions.
Co-ordinating the administration and end-to-end processing of visa applications including ensuring compliance of right to work checks

Benefits

A competitive base salary range of $95,000-105,000 (dependent on experience)
Tailored leadership development programs, including workshops, coaching, and feedback sessions to enhance your skills
Career development opportunities with a clear path for progression and access to our in-house enablement team
Flexible working model: Hybrid working setup with 2 days in the office and 3 days from home
20 vacation days + 2 personal days + 10 paid holidays per year
Two paid volunteering days a year a to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities through the Trustpilot Academy and Blinkist
Full health insurance
401k matching contributions dollar-for-dollar up to 4% of your base salary
Discounted club membership at Life Time Fitness
24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave for employees who have been employed for over 6 months with full salary scope of benefit after 12 months
Regular opportunities to connect with fellow Trusties through company-wide celebrations, ERG activities, and team socials
A friendly, fun and open office, gaming room and fully stocked fridge with ever changing snacks and drinks
Dog friendly office space