Regional Business Office Manager

Dove Healthcare•Chippewa Falls, WI

9d•Hybrid

About The Position

Dove Healthcare is looking for a Regional Business Office Manager to bring leadership, expertise, and consistency to business office operations across multiple healthcare facilities. This role serves as a trusted resource to facility leaders and business office teams, ensuring financial and billing operations are accurate, timely, compliant, and customer-focused. The position involves supporting teams in navigating the complexities of Medicaid, Medicare, insurance, resident accounts, accounts receivable, trust accounts, billing, appeals, audits, and reimbursement. The Regional Business Office Manager will not just manage numbers but will support people, solve challenges, strengthen processes, and help facilities succeed.

Requirements

Detail-oriented and highly organized
Comfortable working with numbers, data, and financial information
An effective communicator and problem solver
Confident providing training, coaching, and guidance
Customer-service focused
Proficient with computers, data entry, and common computer programs
Able to read, write, and communicate effectively in English
A team player
Has the ability to travel to facilities within region.
A high school diploma or equivalent is required.

Responsibilities

Provide regional leadership, oversight, and hands-on support to business office teams across assigned facilities.
Coach, train, and mentor Business Office Managers and staff.
Promote consistent processes, best practices, and financial accountability throughout the region.
Review accounts receivable and aging reports and help develop effective collection strategies.
Provide guidance on Medicaid applications and renewals, Medicare, insurance verification, authorizations, and levels of care.
Support resident accounts, trust accounts, deposits, statements, adjustments, refunds, and account questions.
Help resolve billing, reimbursement, payer issues, and account discrepancies.
Support facilities with appeals and audits, ensuring accurate documentation and timely responses.
Monitor compliance with regulatory, payer, and company requirements.
Keep facility teams informed of regulatory, payer, and process changes.
Identify trends, solve problems, and recommend opportunities for process improvement.
Collaborate with administrators, clinical teams, medical records, finance, and other departments.
Step in with hands-on assistance or temporary coverage when facility business office needs arise.
Protect the confidentiality of resident financial and personal information.
Perform additional duties as assigned.