Regional Business Manager (Hybrid) , Toronto West

EQ Bank | Equitable Bank•Toronto, ON

2d•Hybrid

About The Position

Join a Challenger. Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity. Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

Requirements

Strong written and verbal communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Previous sales and/or underwriting experience in the industry.
Self-directed and highly organized with the ability to multi-task.
Valid driver’s license and a clean driving record.
Completion of a college or equivalent post-secondary degree.
At least 5 years of industry-related experience.
Outstanding interpersonal skills.

Responsibilities

Manage and develop a Key Account list of 15-20 brokerages within a defined region, updated annually based on business volume.
Conduct quarterly meetings with key accounts to review their volumes and funding ratios.
Discuss performance with the Regional Director of Business Development monthly.
Assist brokers with deals in the pipeline or those who are unresponsive, fostering stronger relationships.
Complete monthly expense reports accurately and submit them by the deadline within their approved budgets.
Document feedback from weekly meetings in the CRM and analyzing efficiency ratios from Tableau to identify and address current trends.
Active participation in weekly departmental meetings to discuss market trends, challenges, successes, and product/service improvements.
Conducting a minimum of 8 face to face meetings/week, along with a minimum of 45 outbound sales call per week to generate new business and visiting existing brokers to provide updates on product enhancements, services, and promotional materials.
Schedule a minimum of 8 broker meetings weekly, documenting discussions and feedback in the CRM.
Proactively make 45 outbound sales calls weekly, documenting discussions and feedback in the CRM.
Continuously update broker contact information in the CRM.
Manage the region to achieve structured and effective results.
Provide mid-level analysis to enhance business development functions.
Interact with the credit team bi-weekly in office to gain insights into the quality of business submitted by specific brokerages and to strengthen sales-credit relationships.
Attend major industry events to increase company visibility.
Participate in joint BDM and RBM meetings weekly to foster collaborative efforts toward regional goals.
Collaborate with BDM and Reverse Mortgage Channel Managers (RCM) within the region to provide best-in-class service, product knowledge, and support for all brokerages.
Monitor and report on any changes to competitor programs.
Discuss competitor products with brokers, focusing on satisfaction, differences, and new market offerings.
Analyze feedback on Equitable Bank’s products regarding pricing, flexibility, and credit requirements.
Collect materials from brokers for competitive intelligence at industry events.
Prepare with up-to-date collateral materials and promotions.
Prepare with a thorough understanding of promotions and qualifications.
Prepare with a comprehensive sales presentation that includes products related to Alternative and Reverse Mortgages, Equitable policies on Anti-Money Laundering, and compliance requirements.
Prepare with knowledge of regional coverage, both urban and rural.
Prepare with a focus on product benefits, both individually and comparatively.
Introduce regional team members to the brokerage community at relevant events.
Respond to broker-related questions or concerns.
Participate in brokerage events, including sales presentations and lender appreciation programs.
Engage in industry associations to represent Equitable Bank and gather industry insights.
Speak at company-sponsored events with messaging provided by the Marketing & Communications department.
Expand relationships through lunch meetings, webinars and outbound sales calls and introducing other team members to brokers.
Involve regional team members in presentations beyond a mere appearance.
Cover for other RBMs and BDMs during their time off.
Enter at least 8 in person visits and 45 proactive outbound calls in CRM by the end of each Friday.
Submit expense reports within 7 business days of the month’s end.
Complete regulatory courses within deadlines on EQ University, as failure to do so may affect bonus payouts.