Regional Business Manager - Caribbean

Remitly•Arlington, VA

1d•$156,000 - $195,000•Hybrid

About The Position

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders. Remitly is hiring a Regional Business Manager to own growth in our USA to Caribbean markets (these markets cover customers sending money to the Caribbean countries from the USA). The Regional Business Manager will own this corridor and be responsible for the growth and health of the markets in their region. This is a strategy, analytics, and operations role involving planning, building, and executing initiatives across product, pricing, marketing, risk/fraud, analytics, customer service, engineering, and other departments. You will report to the USA To Latin America & Caribbean (USA-LAC) General Manager and work in a hybrid environment from our Seattle, Arlington/Washington DC, or New York City office.

Requirements

5+ years of professional experience in business management, growth, or general management roles in a B2C context, ideally in money movement, fintech, or financial services.
Native level fluency in Spanish (required)
An ownership mentality and a track record of ownership. We are looking for someone with a bias for action who “gets things done” and is hungry to grow their areas of the business. Ideally you have: owned a market, product, or P&L end to end and driven results across some combination of pricing, product, marketing, and risk/fraud.
Deep regional and cultural expertise, gained through lived experience, professional experience in the region, or both, including an understanding of the migrant community in the US and how customers send and receive money in these markets.
Demonstrated problem solving skills (qualitative and quantitative). Can generate high quality hypotheses and dive into an ambiguous problem statement.
Ability to balance compassionate partnership and the ability to be constructively direct. You will influence and network within the business and with external partners.

Nice To Haves

Experience in fintech, payments, or financial services. Ideally serving immigrant communities in the US or customers in the Caribbean.
Product experience OR growth / marketing experience in the areas noted above.

Responsibilities

Own sustainable growth in your cluster of USA to Caribbean corridors, measured against key performance indicators like new customers, monthly active customers, transactions, volume, revenue, and profitability.
Serve as the market expert for your corridors, building a deep understanding of customers and their communities in the US, the competitive set, and the receive-side ecosystem (payout partners, regulation, and local market conditions), and bringing that context and customer insights into decisions across the business.
Define both the long and short term strategic vision for growth in your corridors, and the tactical roadmap of initiatives for how to achieve that vision.
Partner closely with and drive action across pricing, product, marketing, risk/fraud, and other relevant teams: set a clear point of view on what your corridors need, push for decisions and launches, and follow through to measured results.
Support commercial conversations with disbursement and destination partners in your markets, turning partner opportunities into customer-facing offers.
Monitor competitor activity, market developments and customer trends, translating insights into regional priorities.
Build business cases for key initiatives and influence prioritization of partner-teams' roadmaps through structured business impact / customer centric frameworks.
Drive ideation of regional product initiatives, and work with the US-LAC product, engineering, and design team to translate customer and commercial opportunities into clear requirements. Support the development cycles & measure outcomes post launch.
Share learnings with the other Regional Business Managers and the US-LAC GM so that what works in one cluster can be applied across the region.