Regional Business Manager

Pharma Logistics

2d•Remote

About The Position

The Regional Business Manager is responsible for managing field service personnel who perform routine on-site services for Pharma Logistics customers.

Requirements

Must have a minimum of three (3) years’ experience managing a remote workforce in a quick-paced and demanding environment.
Prior experience managing client relationships is required.
Must have a proven record of increasing employee efficiency.
Must be able to lift up to 50 lbs.
Attention to detail and accuracy is required to be successful.
Must be willing to travel a minimum of 60%, overnights included.
Relies on extensive experience and judgment to plan and accomplish goals.

Nice To Haves

Ability to present to all levels of management, including executive-level decision makers.
Ability to meet client needs through high level of travel.
Ability to work remotely and in a self-motivating capacity.
Prior experience with CRM software, including metric tracking is preferred.

Responsibilities

Driving the field service schedule and maintaining high standard for On-Time Delivery of services.
Drives performance to achieve expectations of regional OKR’s.
Leading and directing the work of service representatives in their assigned territories.
Developing and mentoring field service personnel through one to one meetings, evaluations, and performance plans.
Traveling to customer locations to work with direct reports.
Maintaining and developing customer relationships by meeting with decision makers and other influencers.
Performing business reviews with priority customers, providing client support services and managing client issue escalations.
Direct support services based on customer contract expectations.
Responsible for Customer Satisfaction.
Training new Field Service Representatives and managing turnover, including personal involvement with account coverage as needed.
Daily maintenance of CRM Software.
Overseeing the region’s expense-to-revenue ratio to meet established benchmarks.
Maintaining timely communication with direct reports and upper management.
Other ad hoc projects & reports.