Regional BU Quality Manager Job

Arkema•Greenville, SC

10d•Hybrid

About The Position

The Regional BU Quality Manager will serve as the regional leader for quality control, assurance, and management across the AMAS, APAC, and EMEA regions for Bostik's CC and IA business units. This role operates within a matrix structure, collaborating closely with Corporate, Industrial, and BU Directors, as well as country structures. The primary mission is to ensure the effective implementation and continuous improvement of quality systems within the region and BU, aligning with global standards. This role drives cross-functional initiatives to reduce quality costs, enhance customer satisfaction, and uphold compliance through rigorous oversight, performance monitoring, and stakeholder collaboration. The position requires regular travel to manufacturing sites and strong leadership within a global, multicultural environment.

Requirements

Degree in Engineering, Quality Management, or related field
8–12+ years in quality roles within manufacturing or chemical industries
Certifications: ISO 9001 Lead Auditor required
Strong knowledge of quality systems and tools (FMEA, RCA, 8D, SPC, CAPA)
Experience with audits (internal, external, supplier, customer)
Proven ability to reduce COPQ, improve NPS, and enhance PPM
Skilled in data analysis and reporting (Power BI, SAP QM, dashboards)
Strong project and change management capabilities
Excellent cross-functional collaboration and stakeholder engagement
Experience in training and coaching on quality topics
Fluent in English; additional languages are a plus
Comfortable working in global, multicultural environments

Nice To Haves

Other certifications preferred

Responsibilities

Design and implement global quality systems and processes tailored to the business perimeter, ensuring alignment with corporate standards and regulatory requirements.
Continuously monitor and improve quality systems by analyzing performance data, identifying gaps, and implementing corrective and preventive actions.
Conduct regular reviews of quality processes to ensure they remain effective, efficient, and aligned with evolving business needs and customer expectations.
Collaborate with Operational Excellence and Industrial teams to identify key drivers of Cost of Poor Quality (COPQ) and implement targeted improvement initiatives.
Use data-driven methodologies (e.g., Six Sigma, Lean) to analyze root causes of inefficiencies and drive sustainable improvements.
Track and report on the impact of improvement programs, ensuring measurable reductions in COPQ over time.
Work cross-functionally with Supply Chain and Commercial teams to analyze customer feedback and complaint trends.
Develop and implement action plans to reduce Customer Claims (CCR) and improve Net Promoter Score (NPS).
Ensure timely resolution of customer issues and integrate learnings into product and process improvements.
Lead the development and maintenance of global dashboards and reporting tools to monitor quality KPIs.
Prepare and present monthly executive summaries and operational reports to senior leadership.
Coordinate annual management reviews, providing insights into trends, risks, and opportunities for improvement.
Develop and execute a comprehensive audit and certification plan, covering internal, customer, external, and supplier audits.
Ensure audit readiness by maintaining up-to-date documentation, training, and compliance records.
Lead investigations into major customer complaints and assess risks associated with significant changes or non-conformities.
Coordinate audit responses and follow-up actions to ensure timely closure of findings.
Build and lead a network of quality stakeholders across regions and functions to foster collaboration and knowledge sharing.
Act as a liaison between global, regional, and BU quality teams to ensure alignment and consistency in quality practices.
Develop and deliver training programs on quality procedures, tools, and best practices.
Support teams in adopting new methods and tools by providing hands-on guidance and coaching.
Promote a culture of quality through continuous learning and engagement initiatives.
Support the digital transformation of quality systems by contributing to the design and deployment of digital tools.
Drive simplification and harmonization of quality processes across regions and functions.
Identify opportunities to automate reporting, data collection, and analysis to improve efficiency and accuracy.
Deploy PPM initiatives within the region, ensuring alignment with standardized tools and methodologies.
Execute regional Quality plans, in line with BU strategic priorities.
Engage and support site-level teams in delivering key Quality projects, ensuring measurable outcomes.
Foster a culture of Customer Satisfaction through proactive quality initiatives and responsiveness to customer feedback.
Promote reduction of costs of poor quality, right-first-time Improvement and cross-functional collaboration across regional teams to drive continuous improvement.
Coordinate with Arkema counterparts on regional quality initiatives to ensure consistency and leverage best practices.