Regional Banking Sales & Service Leader

Huntington National Bank•Minnetonka, MN

4d•$63,000 - $124,000•Hybrid

About The Position

This Sales and Service leader will cover both the Minneapolis and St. Paul regions for Regional Banking. The Regional Banking Sales and Service Leader is responsible for supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.

Requirements

Bachelor’s Degree
4-8 years' experience in sales support management role
3-5 years' experience in Business Banking
Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

Strong leadership, colleague development and motivational skills
Ability to recommend training and ability to create metrics to evaluate colleagues

Responsibilities

Supervision, leadership, direction and coordination of a regional Sales and Service Support team (Regional Banking Client Manager + Relationship Service Specialist) to ensure they always provide exceptional customer service and provide support for sales functions and the day-to-day activities and interactions between the client and Huntington.
Representation to ensure consistency between regions/field/area/market.
Regional BCM / RSS Overflow & Backup Support escalation support.
Ensures team is adequately staffed and trained to provide the proper sales support and servicing levels for the Regional Banking colleagues and clients.
Responsible for onboarding of new Service Specialists and Client Managers as well as being SME for the team for process improvements, technology changes, training, leading change within teams.
Support Colleague / Customer Transfers– Assignment / reallocation of portfolios in the event of banker changes
Regional MAX Branch Assignment Process (e.g.; Bankers assigned to Branches, Branch Reconciliation for Location Open/Closing)
Has a significant emphasis on cross-sell to identify opportunities and coordinate these efforts for the team.
Responsible for being liaison and communicating between corporate changes and the team.
Regional Communication Support – In partnership with RMM, curate regional communications (e.g., Newsletters, Region Essentials Page)
Works with Regional Banking partners on product development, development of operational procedures and other corporate initiatives.
Perform other duties as assigned