Regional Banking Manager

St. Mary's Bank • Manchester, NH

6d • Hybrid

About The Position

Under the direction of the SVP, Retail Sales the Regional Manager II provides leadership and oversight for a large retail branch network across multiple markets or higher-complexity regions. The Regional Manager II partners with Member Experience Managers and cross-functional teams to ensure consistent execution of retail strategies and alignment with organizational goals. This position typically oversees 7 or more branches, supports multiple or high-complexity markets, and manages a regional portfolio of $1B+ in total deposits.

Requirements

• Bachelor’s degree in business, Finance, Marketing, Management, or related field preferred, or equivalent experience
• Minimum of ten years of experience in retail sales management, with at least five years of experience in member relationship management.
• Proven track record three years of achieving sales targets, successful lending, compliance and branch operations.
• Progressive leadership experience in retail banking, credit union operations, or financial services.
• Demonstrated success leading branch teams and achieving goals.
• Strong understanding of retail banking products, branch operations, compliance, risk management, and member relations.
• Experience partnering across departments.
• Ability to coach leaders, manage performance, build teams, and lead through change.

Nice To Haves

• Community involvement and financial literacy experience preferred.

Responsibilities

• Provide leadership, coaching, and direction to Member Experience Managers establish clear expectations and accountability; promote relationship-based service culture; conduct regular branch visits; monitor performance trends and develop action plans.
• Support regional deposit, loan, membership, and relationship growth; partner with Business Development Team Lead; ensure branch teams identify and refer business opportunities; reinforce branch ownership of member relationships; promote sales routines and engagement strategies.
• Serve as a visible leader in the region; participate in community events and financial literacy initiatives; ensure branch engagement in local communities; strengthen Credit Union’s reputation and impact.
• Partner with Operations Manager to ensure operational execution; enforce policies, procedures, and compliance; identify risks and collaborate on corrective action; promote efficiency and accountability.
• Monitor regional results and analyze data; support budget planning and expense management; communicate updates and action plans to senior leadership.
• Recruit, develop, and coach Member Experience Managers; provide performance feedback; partner with HR on employee relations and leadership development; build leadership pipeline and foster a positive culture.
• Collaborate with internal partners; communicate regional needs; support organizational initiatives; share best practices and promote consistency.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree