Regional Area Manager

Packard Culligan Water•Boise, ID

2d•$106,000 - $132,000•Hybrid

About The Position

Packard Culligan is actively seeking a dedicated and experienced Regional Area Manager to join our team in Boise, Idaho. This position serves as a key leader within the Packard Culligan franchise group, a family-owned and operated enterprise with nearly 80 years of industry expertise. The role supports operations across Idaho, Montana, and Arizona, focusing on growing the customer base, developing high-performing teams, and driving business success. The Regional Area Manager will provide leadership, operational oversight, and strategic direction to ensure exceptional customer service, strong financial performance, employee development, and continued market growth throughout the region, managing dealership activities, performance, and results across multiple locations.

Requirements

Bachelor’s Degree or equivalent experience
At least 10 years-experience as a multi-location manager
Strong organization and planning skills
Presentation skills
Financial acumen
Problem-solving abilities
Analytical and technical skills
Ability to balance multiple priorities and meet deadlines
Interpersonal skills with ability to influence others
Must be able to collaborate effectively cross functionally
Ability to communicate clearly and concisely, both orally and in writing
Ability to work both independently and as part of a team
Valid Driver’s License with proven safe driving history
Sufficient skill with Microsoft Office (Word, Excel, PowerPoint) and a personal laptop computer
Required to travel on a regular basis – up to 50% of the time
Must successfully pass background check, drug test, and Motor Vehicle Check

Nice To Haves

CWS-V Preferred

Responsibilities

Overall strategic direction and support to GMs and Dealerships
Create and implement new strategies and policies to improve management performance; create and meet personal and company goals
Coach GMs to identify performance deficiencies within dealership, departments and/or employees
Coach GMs to develop and implement successful, creative strategies to improve sales growth, operational efficiencies, and employee engagement
Ensure a culture of performance and achievement being implemented in assigned dealerships
Promote and ensure compliance with local, state, and federal regulations and laws governing business operations
Lead special projects (e.g., acquisitions, real estate prospecting, large capital expense planning, or company initiative driven assignment)
Recommend and approve fixed asset improvements (e.g. paint, building, fleet) to ensure proper appearance and maintenance to company standard
Participate in significant sales opportunities and/or customer issues, when necessary
Evaluate customer satisfaction survey results, analyze information to identify training and coaching needs; provide relevant training to ensure employees have necessary knowledge and skills to meet customer expectations
Development, retention and engagement of current and future employees
Empower individuals to positively impact the business through independent decision making, creative solutions and communication
Develop GMs to become future leaders within the company; seeking opportunities to assign increasing responsibilities within the organization for direct reports
Organize and execute regional training and educational opportunities for managers and employees
Deploy professional onboarding and training of new management hires within assigned region
Promote and create succession planning for all management roles; develop recruitment and/or development plan for all succession gaps
Approach courageous conversations, conflicts and personnel issues with professional alacrity and decisiveness
Generate engagement and results via recognition, innovative contests and regionally based events
Demonstrate and uphold company values
Create excitement and engagement within role to influence direct reporting line and below
Participate as an active leader during company meetings, events and educational offerings including designated roles and responsibilities
Maintain the physical presence necessary to integrate dealership culture, uphold manager accountability and ensure dealership performance
Current and knowledgeable of industry and business trends; participate in at least one business improvement association or education opportunity annually