Regional Area Manager

Packard Culligan Water•Boise, ID

1d•Hybrid

About The Position

Packard Culligan is actively seeking a dedicated and experienced Regional Area Manager to join our team in Boise, Idaho. This position serves as a key leader within the Packard Culligan franchise group, a family-owned and operated enterprise with nearly 80 years of industry expertise. The Regional Area Manager will provide leadership, operational oversight, and strategic direction to ensure exceptional customer service, strong financial performance, employee development, and continued market growth throughout the region. The role involves managing dealership activities, performance, and results across multiple locations in Idaho, Montana, and Arizona.

Requirements

Bachelor’s Degree or equivalent experience.
At least 10 years of experience as a multi-location manager.
Strong organization and planning skills.
Presentation skills.
Financial acumen.
Problem-solving abilities.
Analytical and technical skills.
Ability to balance multiple priorities and meet deadlines.
Interpersonal skills with the ability to influence others.
Ability to collaborate effectively cross-functionally.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to work both independently and as part of a team.
Valid Driver’s License with a proven safe driving history.
Sufficient skill with Microsoft Office (Word, Excel, PowerPoint) and a personal laptop computer.
Required to travel on a regular basis – up to 50% of the time.
Must successfully pass background check, drug test, and Motor Vehicle Check.

Nice To Haves

CWS-V Preferred

Responsibilities

Provide overall strategic direction and support to GMs and Dealerships.
Create and implement new strategies and policies to improve management performance and meet company goals.
Coach GMs to identify and address performance deficiencies within dealerships, departments, and employees.
Coach GMs to develop and implement successful strategies to improve sales growth, operational efficiencies, and employee engagement.
Ensure a culture of performance and achievement is implemented in assigned dealerships.
Promote and ensure compliance with local, state, and federal regulations and laws governing business operations.
Lead special projects such as acquisitions, real estate prospecting, large capital expense planning, or company initiative-driven assignments.
Recommend and approve fixed asset improvements to ensure proper appearance and maintenance to company standards.
Participate in significant sales opportunities and/or customer issues when necessary.
Evaluate customer satisfaction survey results, analyze information to identify training and coaching needs, and provide relevant training.
Focus on the development, retention, and engagement of current and future employees.
Empower individuals to positively impact the business through independent decision-making, creative solutions, and communication.
Develop GMs to become future leaders within the company by assigning increasing responsibilities.
Organize and execute regional training and educational opportunities for managers and employees.
Deploy professional onboarding and training of new management hires within the assigned region.
Promote and create succession planning for all management roles and develop recruitment/development plans for succession gaps.
Approach courageous conversations, conflicts, and personnel issues with professional alacrity and decisiveness.
Generate engagement and results via recognition, innovative contests, and regionally based events.
Demonstrate and uphold company values.
Create excitement and engagement within the role to influence direct reporting lines and below.
Participate as an active leader during company meetings, events, and educational offerings.
Maintain physical presence to integrate dealership culture, uphold manager accountability, and ensure dealership performance.
Stay current and knowledgeable of industry and business trends; participate in at least one business improvement association or education opportunity annually.