Regional Analyst 1 Customer Experience

Nissan•Irving, TX

8d•Hybrid

About The Position

Under direct supervision, coordinates tracking and analysis of action plans to improve the customer experience within an assigned region. Supports communication and administration of national programs that incent and reward top performing dealerships’ sales associates and owners on improving and maintaining the highest levels of customer sales and customer service quality.

Requirements

Bachelor’s Degree in Business or related field
0-1 year (Specialist) / 1-3 years (Analyst) progressive Marketing and Sales experience.
Working knowledge of word processor, excel spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
Additional knowledge of sales related systems.
Ability to function effectively and remain productive in an office environment.
Dedication to meeting the expectations and requirements of internal and external customers.
Result driven even in the face of resistance or setbacks.
Ability to present ideas and analysis in an effective manner.
Ability to understand the complexities of situations and solicit assistance from others as needed.
Excellent communication skills with high attention to detail and analytical mindset.
Adaptable and results focused with the ability to work in fast-paced, high-intensity environment.
Passion for the automotive industry with a desire to pursue a Field Sales (DOM/FOM) career path at Nissan.
Must be open to future relocation.

Nice To Haves

At the Analyst level, previous experience at the specialist level in Consumer Affairs, Sales Operations, Distribution, Market Representation or Marketing is preferred.
Previous sales or dealership contact experience is a plus.

Responsibilities

Combines customer quality data from multiple sources; understanding their meaning, relationships and impact.
Analyzes and interprets data; Compiles ideas on best practices and shares with regional leadership team.
Analyzes customer satisfaction survey results to evaluate feedback and customer interaction information within assigned region.
Evaluates customer satisfaction information and other touch point sources such as Consumer Affairs and Voice of Customer
Assists with tracking progress of action plans.
Serves as a point of contact for dealerships on reward program rules, effective dates, payments, etc.
May perform other related duties as assigned.