Analyst - Customer Experience

PulteGroup•Tempe, AZ

About The Position

Build a Career That Builds Your Future — with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact Job Summary: The Analyst is responsible for the analysis of moderately complex applications, websites, databases and systems for Customer Experience (CX) products, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts. Has a working knowledge of advanced concepts, practices, and procedures. Serves as a subject matter expert for certain areas of the application, for technologies and integrations, or business processes, with expectation to build cross-product expertise across CX applications.

Requirements

Minimum high school diploma or equivalent (GED) required.
Typically requires a university degree or equivalent experience and minimum 2-4 years of prior relevant experience.
Technology skillset varies by team

Responsibilities

Conducts analysis of business and system processes, system data, integration, and reporting.
Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures, including timely development-cycle documentation.
Serves as subject matter expert to assist in requirement gathering sessions for CX applications.
Provides defect management of applications, systems, databases, or websites.
Predicts potential problems, provides recommendations, and documents solutions according to approved standards/procedures.
Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots complex production issues. Evaluates and follows through on issues and problems until resolved or escalated, and promptly communicates blockers/escalations.
Identifies process improvement efforts within teams.
Identifies and communicates best practices across analysts, QA, development, and product partners.
Conducts analysis for the evaluation and selection of new analysis solutions and tools.
Perform other duties as assigned.