Regional Alarm Operations Manager

Allied Fire Protection•Austin, TX

4d•Hybrid

About The Position

The Regional Alarm Operations Manager will oversee all fire alarm and special hazards construction and remodel operations across multiple sites within the assigned region. This role involves leading, developing, and holding accountable local operations managers, developing and executing a long-term regional strategy, and monitoring key financial and productivity metrics. The position requires a strong understanding of fire alarm systems, relevant codes, P&L management, and the ability to drive growth and ensure operational excellence across the region.

Requirements

Must have knowledge of fire alarm systems
Knowledge of special hazards/suppression systems
Understand fire protection installation requirements
Ability to properly read fire protection blueprints
Knowledgeable with NFPA 72, NFPA 70, NFPA 101, IBC/IFC, and all other applicable codes
State fire alarm license required (hold or obtain); additional state licenses desirable
OSHA 30 required, or obtained within 6 months of hire
Strong knowledge of P&L management, WIP, and job cost analysis across multiple locations required
Must possess intermediate skills in Microsoft Word and advanced skills in Excel
Minimum education of High School Diploma or equivalent; Bachelor's degree preferred
Valid driver's license and acceptable MVR required
10 years of experience in installation and/or inspection of fire alarm systems
5+ years of experience in Business Management, including oversight of multiple sites or locations
3+ years of experience leading managers or supervisors across multiple locations
2 or more years of experience in direct profit and loss responsibility and process management
Self-motivated, ambitious, and interactive
Communicative, detail-oriented, and organized
Strategic thinker who can build and execute a regional plan
Demonstrated ability to lead, mentor, coach, and develop managers and teams across multiple locations
Recruiting and team-building ability
Strong financial acumen and comfort having difficult conversations
Excellent communication, training, and planning skills required
Sense of pride, integrity, and organizational ability required
Must be able to work independently and with others
Willingness to travel regularly between sites within the region, including overnight travel

Nice To Haves

NICET Level III or IV certification in fire alarm and/or special hazards preferred
Manufacturer factory training preferred
Experience or knowledge of Procore, Sage Intacct, and Power BI a plus
5+ years of experience in fire alarm or construction sales, preferred
Experience with fire alarm and special hazards/suppression systems, preferred

Responsibilities

Oversee all fire alarm and special hazards construction and remodel operations across multiple sites within the assigned region
Lead, develop, and hold accountable the local operations managers at each site, with authority to hire, conduct performance reviews, take corrective action, and terminate
Develop and execute a long-term regional strategy, including job pursuit, market and customer targeting, team skillsets, training and coaching needs, and recruiting
Allocate labor, equipment, and resources across sites based on workload and priorities
Monitor, consolidate, and report on revenue, gross margin, backlog, and productivity metrics for each site and for the region as a whole
Own the annual regional budget and forecast, and hold each site accountable to plan
Oversee job performance at every site, including WIP, percent complete, margin fade, and budget vs. actual; educate local managers on job financials and ask the tough questions when jobs drift
Ensure accurate and timely pay applications, retainage tracking, and billing, and support AR collections
Ensure contract and scope review is completed before job setup
Develop, implement, and continuously improve standardized operating processes across all sites in the region
Assist in refining company policies, workflows, SOPs, and related KPIs
Drive the growth of the fire alarm and special hazards/suppression business throughout the region
Oversee project lifecycle controls at all sites: turnover, submittals, permitting and AHJ approval, acceptance testing, Record of Completion, as-builts, and closeout
Ensure a complete closeout handoff to service team management, including warranty, initial inspection, and service agreement conversion
Oversee audits and the work instruction improvement process at all sites to ensure integrity, relevance, and consistency
Coordinate installation for Premier Accounts across sites to ensure that customer needs are consistently met
Keep site company licenses and individual licenses current at every site in the region
Work with regional sales teams to develop, augment, and update the pricing program for construction sales
Partner with the Director of Fire Alarms to prepare regional construction and resource analyses
Identify and implement technology and process improvements across sites to increase regional productivity and profitability
Lead the regional safety program: ensure regular job site safety audits and weekly toolbox talks at every site, deliver risk assessment training to all construction employees, provide a safe working environment, and enforce compliance with all company safety practices
Perform other duties as assigned by the Director of Fire Alarms or executive management