Regional Aftermarket Manager

GREENMARK EQUIPMENT LLC•Holland, MI

5d•Onsite

About The Position

GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices. Regional Aftermarket Managers are strong leaders that can lead, train and develop a group of Managers.

Requirements

3 plus years’ experience in management within parts and or service sales and support, with a comprehensive understanding of a retail dealership including but not limited to ag equipment, turf equipment, motorsports, and or RV industry.
Ability to communicate and collaborate effectively one-on-one, within a group, and across the organization.
Good understanding of financial principles.
Ability to develop and motivate others through coaching, knowledge-sharing, and modeling.

Responsibilities

Collaborates with the Vice President of Aftermarket to establish parts and service goals, key performance indicators (KPI’s), and processes for Parts and Service departments throughout the organization.
Collaborates with the Vice President of Aftermarket on the creation of the corporate Parts and Service Departments Marketing plan including advertising and promotional programs and assists with execution of those plans.
Manages the implementation of processes used to measure achievement of Parts and Service Departments KPI’s.
Supports activities associated with the planning and execution of customer clinics and events as required.
Provides input to the creation and evaluation of after-sales employee incentives to ensure employee satisfaction and retention.
Supports and helps monitor the shipping stand consolidation and returns process.
Provides support of the Transportation Supervisor and all trucking processes.
Supports all Aftermarket initiatives throughout GreenMark Equipment
Monitors the achievement of goals related to KPI’s for parts and service departments and provides coaching to Parts and Service managers.
Supports the tracking and follow through of Parts Hold Files for all locations.
Reviews financial statements monthly with location parts and service managers.
Performs an annual review of parts and service department vehicles, forklifts, and trailers at each location and provides recommendations surrounding needed repairs or replacement.
Helps maintain appropriate staffing levels by contributing to the recruiting, hiring and onboarding processes as needed.
Helps where appropriate to support in job offers and wage rates prior to communication with prospective employees.
Collaborates with location parts and service managers to optimize employee performance through training and coaching activities.
Collaborates with store and department managers to assess and manage staffing levels to insure operational efficiency.
Evaluates and provides feedback to corporate management related to hours of operation and after-hours support, balancing the need for customer support and employee satisfaction, with particular emphasis on planting and harvest seasons.
Monitors and supports monthly location aftermarket department meetings as needed.
Collaborates with store Customer Experience Managers and the sales team to resolve elevated customer satisfaction issues as needed.
Maintains a positive and professional working relationship with peers, management, and vendor representatives with a constant commitment to collaboration and exemplary customer service.
Communicates and enhances understanding of the dealership’s values, principles, vision, and mission statement.