Regional Admin - Surveillance Systems

Casino and•Lincoln, RI

1d•$26•Onsite

About The Position

This role involves the installation, maintenance, and repair of cameras, access control, and related hardware for surveillance and security operations. The position requires troubleshooting and testing of alarm, access control, and surveillance systems. Responsibilities include supervising and maintaining the preventative maintenance program for surveillance systems, preparing and maintaining documentation, and managing an accurate inventory of surveillance system devices. The role also assists in creating and maintaining surveillance systems policies and procedures, and training support staff and end users. Direct communication with the Surveillance Systems Lead Technician and Administrator regarding incidents and technical problems is essential. The position coordinates and supervises surveillance specialists and contracted partners. It is part of an on-call escalated support team for 24x7 emergency issues affecting the Surveillance Systems Operation, evaluating and responding to escalated support requests from Tier 1 IT Helpdesk.

Requirements

Rhode Island Department of Business Regulations Gaming License
Valid US State Driver’s License
Willingness to perform a background check.

Responsibilities

Install, Maintain, and Repair Cameras, Access Control, and related hardware related to Surveillance and Security operations.
Perform troubleshooting and testing of the Alarm System, Access Control System and the Surveillance System.
Supervise, conduct, and maintain the Surveillance Systems Preventative Maintenance Program.
Prepares and maintains documentation of equipment configurations, charts, diagrams, and schematics.
Maintain an accurate inventory of all surveillance system related devices.
Assists with the creation and maintenance of all surveillance systems policies and procedures.
Assists with training of support staff and end users, and of all surveillance and security systems, related service level agreements, and operational and information security procedures and controls.
Maintain direct communication with the Surveillance Systems Lead Technician and Surveillance Systems Administrator of any incidents and/or technical problems.
Coordinates and supervises surveillance specialists and contracted surveillance engineering and support partners.
On-call Escalated Support – supporting the Surveillance Systems Operation 24x7 for emergency issues.
Evaluate escalated support requests from Tier 1 IT Helpdesk support and respond accordingly.
Direct escalated Support issues from the Tier 1 IT Helpdesk through the Surveillance Systems Administrator or Lead Technician prior to determining on-site support is necessary.