Regional Account Team Manager
About The Position
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Candidate must reside in Michigan. We are looking for a talented individual… To join our team as a Regional Account Team Manager. In this role, you will be responsible for leading and guiding a team of account managers to ensure exceptional client satisfaction, energy savings goal attainment, and overall success in managing key accounts. The ideal candidate will have a strong background in account management, leadership skills, and a strategic mindset to drive the success of customer relationships. Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind.
Requirements
- 3 -5 yrs of experience in account management, with a track record of successful client retention and revenue growth.
- Prior experience leading a team and possess strong leadership and team management skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to use data to drive decision-making.
- Strategic thinking and the ability to develop and execute effective account plans.
- Proven track record of creating successful customer engagement strategies and campaigns.
- Experience with Microsoft Office suite and Salesforce.
- Curiosity for the energy industry and a passion for driving changes in the way people use energy
- Ability to understand and effectively articulate technical concepts to various audiences
- If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.
Responsibilities
- Foster a collaborative and high-performance team culture focused on exceeding goals and models our CLEAResult values of Accountability, Trust and Transparency
- Serve as a customer advocate within the program, ensuring proactive communication and enhancing customer satisfaction
- Develop and execute strategic account plans that drive customer satisfaction and retention.
- Standardize and implement a lead tracking report to monitor KPI’s and assess the performance of the account management team
- Analyze data and customer feedback to provide regular program management updates on the status of key accounts, highlighting achievements, areas of opportunity, and strategic plans For continuous improvement and growth
- Partner with program management and leadership to develop strategy and provide solutions that informs outreach, marketing, external training and education, and other key program activities which drive goal achievement
Benefits
- Medical, Dental, and Vision Insurance
- company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
