Regional Account Manager

iQ Office Suites Holdings Inc•Montreal, QC

9d•CA$68,000 - CA$75,000•Hybrid

About The Position

At iQ, we create inspiring workplaces that empower our Members to thrive. With flexible terms, stunning interiors, and top-tier service, we’ve grown from a single location in 2012 to become Canada’s largest Canadian-owned coworking provider. Our prime downtown locations make it easy for teams to focus on what matters most—their success. Our Core Values At iQ, our core values guide everything we do. We are looking for someone who demonstrates these daily: CARE – We choose authenticity, empathy, and respect in every interaction. CURIOSITY – We explore, learn, and improve to shape what’s next. IMPACT – We are obsessed with curating experiences that leave a lasting impression. OWNERSHIP – We take pride in our work, own our outcomes, and pursue excellence daily. Job Overview Reporting to the Director, Sales & Marketing, the Regional Account Manager (RAM) - Montreal & Ottawa is responsible for driving revenue growth and retention across iQ Offices’ Montreal and Ottawa portfolios. This role combines full-cycle sales, broker relationship management, and member retention strategies to meet annual occupancy goals. The RAM will actively manage inbound leads, maintain a strong pipeline, convert prospects into members, and foster long-term relationships with brokers and existing members. Success in this role requires a proactive, relationship-driven professional with strong sales acumen, organizational excellence, and a customer-first mindset. You will also work closely with the Sales Administrator to ensure efficiency in lead management, CRM hygiene, and sales operations. This role requires regular weekday on-site presence at iQ Offices, with the expectation of being in the office five days per week, with occasional flexibility to work from home. The ideal candidate will be based in either Montreal or Ottawa.

Requirements

Bilingual proficiency (English and French) is required.
Minimum 2+ years of B2B sales, account management, or business development experience, with a proven track record of meeting or exceeding targets.
Strong relationship-building skills with clients, brokers, and internal teams.
Customer-centric mindset with a focus on service and retention.
Excellent communication and presentation skills, both written and verbal.
Highly organized with strong time management and multitasking abilities.
Proficient in CRM systems (HubSpot is an asset), Microsoft Office, and document management platforms (e.g., PandaDoc).

Nice To Haves

Experience in coworking, commercial real estate, or related industries is an asset.

Responsibilities

Manage the full sales cycle, from qualifying leads to closing deals, including deal negotiation and proposing unique closing strategies, ensuring strong conversion rates.
Maintain an active, accurate pipeline across all deal types, leveraging HubSpot for real-time updates.
Participate in outbound prospecting, broker outreach, networking, and regional initiatives to generate new opportunities.
Cultivate strong relationships with brokers, activating new partnerships and participating in presentations and initiatives.
Conduct tours for prospective members and ensure a seamless onboarding process in collaboration with the Community team.
Build ongoing relationships with members to support retention, renewals, and upselling.
Work closely with colleagues across regions to share strategies and align on revenue goals.
Partner with the Director of Business Development on broker engagement and market opportunities.
Work with Community teams to ensure a smooth handoff for onboarding and account management.
Prepare agreements and manage all contract processes, including billing handoffs and availability tracking.
Collaborate with the Sales Administrator to ensure CRM data accuracy, timely follow-up on leads, and smooth processing of agreements.
Contribute to sales strategy, team resources, and continuous improvement initiatives.
Attend weekly meetings to review pipeline progress, share updates, and identify opportunities.