Pharmaceutical Regional Account Manager - Massachusetts
About The Position
MedWiz is the premier pharmacy partner for long-term-care communities that share our commitment and priority to patient-care first. We have transformed the conventional medication management process by being high-touch and patient -focused. At MedWiz we work tirelessly to streamline the often-disjointed communication process between the integral stakeholders in the medication ordering and administration life-cycle. We accomplish this by simplifying processes, educating and communicating frequently. Our comprehensive technology solutions and breadth of pharmaceutical products and services – allow us to be nimble and creative in offering the right service every one of our unique customer needs. MedWiz understands its customers’ needs and has the industry’s highest standards – with strict adherence to federal and state regulations. SUMMARY: The Regional Account Manager (RAM) serves as a key operational and leadership partner within the Customer Success team. This role supports the execution of MedWiz’ s strategic objectives by coordinating regional activity, improving consistency across accounts, and helping ensure high-quality service delivery to assigned pharmacy locations and customers. The RAM provides functional oversight to Account Managers and acts as a liaison between the VP of Customer Success, Key Account Manager, and Account Managers to promote alignment, accountability, and continuous improvement.
Requirements
- Strong project management and organizational skills with the ability to prioritize multiple tasks.
- Exceptional communication and interpersonal skills to facilitate collaboration among diverse teams.
- Comprehensive knowledge of state and federal pharmacy regulations.
- Ability to provide hands-on support and adapt implementation plans based on feedback and testing.
- Commitment to fostering teamwork, brainstorming, and participation in meetings.
- Intermediate computer proficiency.
- Ability to read and interpret documents such as medication documentation, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization.
- This position requires the ability to travel extensively, covering assigned region.
Responsibilities
- Provide functional supervision and day-to-day support to Account Managers within the assigned region.
- Participate in a rotating second-shift and weekend schedule to manage open tickets, deliver customer service support, and promptly resolve facility-related inquiries.
- Lead small-scale operational projects that improve service delivery, efficiency, and team coordination.
- Translate leadership goals into actionable regional plans and support consistent execution across accounts.
- Collect and leverage input from AMs, utilizing their skills and expertise to drive continuous improvement and process optimization.
- Facilitate AM PTO coverage to maintain consistent service levels.
- Promote collaboration by encouraging active participation from Account Managers in meetings, planning sessions, and problem-solving discussions.
- Conduct initial site visits to pharmacies within the assigned region to establish relationships, assess needs, and gather operational feedback.
- Conduct routine on-site visits alongside Account Managers at each location to strengthen relationships and improve processes.
- Collaborate with AM, KAM, and pharmacy operations teams in pre, during, and post onboarding processes.
- Support go-live readiness and provide on-site assistance as needed for new facility implementations and other critical account activities.
- Communicate facility performance updates and operational concerns to leadership in a timely and professional manner.
- Review state and federal registration and licensing requirements, including DEA and CDS registrations, for all dispensing states and report expired or missing licensure to the appropriate pharmacy operations team.
- Review pharmacy technician license status for Account Managers and provide guidance on renewal processes as needed.
- Escalate missing or expired licenses to Risk Management in accordance with company process.
- Maintain accurate data and notification assignment across internal pharmacy systems to support leadership visibility and operational efficiency.
- Develop and maintain a centralized resource center for training materials, educational handouts, and operational documents in collaboration with Account Managers, Key Account Managers, leadership, and the Clinical Director.
- Coordinate with pharmacies and internal teams to ensure Account Managers have access to necessary supplies and that deliveries are aligned with operational schedules.
- Work with E-Kit field technicians and Account Managers to oversee controlled substance cycle counts and ensure appropriate reporting and issue resolution protocols are followed.
- Collaborate with nurse consultants to support med cart maintenance, med pass observations, and control book audits.
- Partner with facilities to simplify onboarding workflows and improve adoption of applicable systems and processess.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
