Regional Account Director

Crane Worldwide Logistics • Atlanta, GA

12d • Onsite

About The Position

This client-facing role is responsible for developing business relationships, performing account mapping, and breaking down business units to align with regional/global teams. The position involves running Quarterly Business Reviews (QBRs), ensuring adherence to Standard Operating Procedures (SOPs) by Crane Worldwide offices servicing the account, and managing reporting activities including monitoring, analysis, and distribution. The role also includes conducting performance management for the reporting team, performing regular market analysis, and maintaining industry awareness. A key aspect of this role is driving collaborative efforts internally by supporting and sharing best practices in areas such as client reviews, strategic business plans, value-add programs, process improvements, tender management, and technology solutions. The Regional Account Director will lead and review impact and coverage analyses to identify service and opportunity gaps, direct account monitoring for timely payment and collection, and create and implement business development plans with short-term and long-term business objectives for the region. Other duties as assigned may also be part of this role.

Requirements

• Bachelor’s Degree
• Minimum of 7 years of related experience in sales, account management, or operations experience in freight forwarding, logistics, or transportation.
• Minimum of 5 years of management experience.
• Experience with CRM systems.
• Strong written and verbal communication skills.
• Strong leadership skills.
• Excellent presentation and interpersonal skills.
• Thorough knowledge of transportation industry logistics and freight forwarding.
• Thorough knowledge of successful sales techniques.
• Strong computer skills including Microsoft Office suite.
• Detail oriented, able to multitask and meet deadlines.
• Self-motivated, able to work in a team and independently.
• Good analytical and program management skills; ability to define, develop and document business processes and procedures.
• Strong customer service, problem-solving, and interpersonal skills.
• Internal/external sales skills.
• Troubleshooting and problem resolution skills.

Nice To Haves

• Professional license may be required in some areas.

Responsibilities

• Develop the business relationship with clients.
• Perform account mapping and business unit breakdown to align regional/global teams.
• Run and prepare for Quarterly Business Reviews (QBRs).
• Ensure Crane Worldwide offices servicing the account understand and execute SOPs.
• Monitor, analyze, and distribute reports.
• Conduct performance management for the reporting team.
• Perform regular market analysis and maintain industry awareness.
• Drive collaborative efforts internally by supporting and sharing best practices in client reviews, strategic business plans, value-add programs, process improvements, tender management, and technology solutions.
• Lead and review impact and coverage analyses to identify service and opportunity gaps.
• Direct account monitoring activities to ensure timely payment and collection.
• Create and implement business development plans with short-term and long-term business objectives for the region.
• Perform other duties as assigned.

Benefits

• 136 hours of Paid Time Off (17 days for the year) for Sick Time or Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time
• Employee Discounts
• Wellness Incentives (up to $100 per year for completing challenges, plus a discount on contribution rates)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior