Regional Account Coordinator (Boston, MA area)

SPS Health LLC•Boston, MA

3d•$0 - $55,000•Hybrid

About The Position

The Regional Account Coordinator (RAC) will play a critical role in supporting the success of their assigned territory and ensuring the smooth operations of logistics. This position requires a proactive individual who excels in communication, problem-solving, customer service, and is ready to take ownership of the accounts they manage. Face-to-face interaction with both clients and driving staff on a regular basis is critical to the role. Candidates must be currently located in the Boston, MA area in order to be considered for the role. This role will travel regularly to Lowell, Roslindale, and Walpole for client visits.

Requirements

High School Diploma or equivalent required.
3-5 years’ experience in logistics, customer service, or related field required.
Basic Microsoft Outlook, Project, Excel, Word, and Power Point skills required.
Strong communication and interpersonal skills.
Ability to work collaboratively in a team environment.
Proficiency in logistics management software and Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Problem-solving mindset with the ability to manage multiple tasks simultaneously.

Nice To Haves

Bachelor’s or associate degree preferred.
PBM or healthcare knowledge is helpful.
CRM experience a plus.

Responsibilities

Assist the Regional Account Manager in overseeing and coordinating activities within the assigned territory to ensure effective operations and high performance.
Regular visits onsite at Client locations to maintain effective visibility required.
Staying in regular communication with all driving staff on a regular basis to ensure operations run effectively.
Take full ownership of the accounts assigned, ensuring customer needs are met, driving satisfaction and retention.
Serve as a primary point of contact for clients, addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction.
Collaborate with drivers to ensure adherence to schedules and operational standards, providing guidance and support as needed.
Ensure that drivers are effectively using the driver application, offering training and assistance to promote adherence to processes.
Assist in the invoicing process by ensuring accuracy and timely communication of any route changes or adjustments to clients and drivers.
Track and report on driver performance metrics, providing insights and recommendations to the Regional Account Manager for improvement.
Maintain clear and consistent communication with team members, drivers, and clients to foster strong working relationships and effective operations.
Collaborate with the Client Service team to prepare for business reviews, contributing data and insights on account performance and customer feedback.
Maintains the confidentiality of information processed.
Performs other duties and responsibilities as requested or required.
Follows company policies and procedures.