Region Team Supervisor

Hudson Valley Credit Union•Poughkeepsie, NY

2h•Hybrid

About The Position

Hudson Valley Credit Union is currently recruiting for the position of Region Team Supervisor. Primary Function: Engage and develop the Region Relationship Advisors to provide high quality member service through efficient transaction processing and successful implementation of HVCU Sales and Service Model. Responsible for traveling to fill branch leadership needs across all locations. Provide supervisory and leadership coverage to assist in the credit union's growth and meet organizational goals.

Requirements

High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate; or a current high school senior in possession of a certificate of satisfactory academic standing required
NYS Notary Public licence following 12 months achievement of independence on the job required
Valid Drivers License required
Minimum 2 Years Sales and customer service experience in a financial institution or retail environment required

Nice To Haves

Associate's Degree preferred
Minimum 1 Year Supervisory or leadership experience in a financial institution or retail environment preferred

Responsibilities

Regularly travel and provide supervisory and leadership coverage for all HVCU branch locations in the absence of branch leadership.
Assume responsibility for the staff and daily operations of assigned branches (both standard and universal models) including cash/teller operations, ATM, Teller Infinity, branch proof, compliance, and security.
Interview, hire, coach, and develop Region Relationship Advisors to ensure high-quality service to members through the successful implementation of HVCU's Sales and Service Model to promote the Credit Union’s full line of products and services.
Create, implement, and monitor employee performance plans. Monitor sales/cascading goals and results and conduct regular milestone meetings. Identify trends and make recommendations to ensure team goals are achieved.
Create work schedules and assignments for Region Relationship Advisors that minimize member wait times and maximize employee availability. Ensure the branch traffic is managed effectively to seamlessly transition members to the appropriate area of the branch for service.
Create an environment of accountability. Set clear expectations, goals, and objectives to drive results and provide consistent coaching and development to branch staff.
Ensure staff is well educated on marketing programs and promotions, self-service options, product knowledge, and sales techniques. Schedule and oversee employee training.
Look for opportunities to enhance revenue, reduce expenses, create efficient processes and improve operations. Submit annual budget recommendations to the AVP Branch Operations.
Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
Embrace and apply HVCU’s guiding principles to all activities and responsibilities. This includes the Credit Union’s Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union’s initiatives by demonstrating teamwork and professionalism.
Responsible for regular and predictable attendance including punctuality.