Region Manager - Great Lakes Region

National Express•Cincinnati, OH

17h•Remote

About The Position

Summit School Services is seeking a Region Manager for the Great Lakes Region. This role involves providing guidance and management from a remote location to multiple sites/branches/locations. The Region Manager will be responsible for coaching and advising General Managers, identifying growth opportunities, building strong business relationships, and ensuring contract compliance. This position requires a strong understanding of financial acumen, labor laws, and marketing/sales principles, along with excellent communication and analytical skills. The company is committed to diversity and safeguarding children and passengers, with a zero-tolerance policy for misconduct.

Requirements

Bachelor’s Degree required; a focus in Business Management, Accounting or Economics preferred
10 or more years of experience in an operations management role
5 or more years in a senior manager role
Experience supporting multiple sites/branches/locations; ability to provide guidance and management from a remote location
Proven leadership ability
Industry-specific knowledge gained through experience
Strong negotiation skills and techniques
Desire to coach and mentor others
Financial acumen and knowledge of economic theory
Practical application of marketing and sales theory and principles
Comprehensive understanding of labor and employment practices law
Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and accounting-based systems
Excellent verbal and written communication skills along with strong interpersonal skills
Strong analytical skills with an attention to detail
Creative, innovative, and flexible mindset
Ability to work independently or as part of a team
Well-developed time-management skills
Utmost professionalism, integrity, and confidentiality
Must have the ability to travel up to 50%

Responsibilities

Coaching and advising General Managers
Identifying growth opportunities and working collaboratively with Business Development
Building and maintaining strong business relationships with identified customer base
Ensuring General Managers have significant customer relationships throughout their district
Identifying, tracking, and addressing customer trends
Defining the behavior of competitors in the region
Understanding customer contracts and compliance
Developing well-formed strategies and tactics for contract negotiations
Interpreting the meaning of the customer/competitor/industry trends for the region team
Monitoring business results; ensuring the region is meeting all contract responsibilities
Ensuring the area has a solid business plan and budget
Working with General Managers to make sure they know how to read relevant financial statements
Tracking region and CSC results, defining trends, and anticipating impacts
Reviewing financial statements for the region, analyzing them, and developing action plans
Ensuring General Managers develop appropriate improvement plans
Working with General Managers to make sure employee relations plans are in place and well executed
Ensuring process, policy and initiative compliance; ensuring business tools are being used
Working with General Managers to ensure consistent implementation processes; explaining the value of consistency
Reviewing talent management plans; ensuring that talent within the area is identified and developed
Confirming General Managers have coaching plans and coaching notes for the members of the CSC staff
Ensuring General Managers and staff attend workshops, seminars, and learning events
Identifying and providing opportunities for General Managers to participate in policy, process, and program design meetings as well as project teams
Conduct special projects as requested by the Vice President, Operations
Other duties assigned to meet the needs of the business