REGAL BISTRO RUNNER $16 An Hour + Tips & Free Tickets!

Regal Theatres•Miami, FL

17h•Onsite

About The Position

The cashier/runner is a team member classified based on individual theatre needs, and/or employee availability, and is responsible for taking food and drink orders from guests and delivering those orders to designated seats/tables. This role involves embodying excellent service by following all In Seat Dining procedures, working closely with the expediter to ensure timely and high-quality food delivery, and demonstrating commitment and integrity by ensuring order accuracy. The position also requires guiding guests through the menu, suggesting promotions, and handling upselling. Responsibilities extend to cleaning auditoriums, managing guest complaints, and reporting movie projection issues. Additionally, the role involves promoting the Regal Crown Club program, understanding pass and discount ticket procedures, and adhering to MPAA rating system knowledge and enforcement. General cleaning duties, proper phone usage, knowledge of emergency procedures, and ensuring guest satisfaction are also key aspects of the role. This position requires completion of a cast certification program.

Requirements

High School Diploma or equivalent (if not currently a high school student).
Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
Must be 18 years of age.
1+ year of food running or bussing.
Servsafe or equivalent certificate.
Alcohol training and certification.
Possess good public speaking, listen effectively and respond clearly and directly.
Full English is required, Spanish is a plus.
Perform calculations with speed and accuracy and identify and correct errors.
Identify problems, gather relevant data and note possible causes of problems.
Evaluate relevant information, recognize alternatives and reach conclusions based on evidence.
Take action beyond what is necessarily called for.
Perform under pressure and/or opposition.
Possess excellent communication skills with customers, co-workers and management.
Establish goals, budget time and set priorities to achieve desired objectives.

Nice To Haves

Spanish is a plus.

Responsibilities

Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
Demonstrate Commitment, and Integrity always – double check that orders are correct and complete and communicate with kitchen/expediter/supervisors if they are not.
Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinebarre offerings if guests would like to order more items.
Clean auditoriums removing all dishes, trash, and providing managers with any found items.
Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
Be cognizant of issues with movie projections-communicating with management when issues arise.
Acknowledge guests by Cinebarre standards.
Attend and participate in trainings and meetings.
Knowledge of and promotion of Regal Crown Club Program.
Knowledge of all passes and discount tickets accepted by Regal and their proper handling procedures.
Filling out the Daily Pass Log.
Proper sell out procedures.
Knowledge and enforcement of the MPAA rating system.
Proper phone usage.
Knowledge of all emergencies, evacuation and robbery procedures.
General cleaning duties.
Proper use of all cleaning materials.
Good guest service techniques.
Knowledge and compliance of dress code.
Ensuring guest satisfaction – smile, greet, and thank all guests.
Abide by all federal and state laws with regards to breaks a/o meal periods.
Completion of cast certification program as a cast member or progress towards completion.
Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.