Reg IT Support Supervisor - 901

Main Template•Alameda, CA

10h•Hybrid

About The Position

The Regional IT Support Supervisor acts as the service delivery manager and primary point of contact for IT matters on the Regional Team. The Regional IT Support Supervisor has the overall responsibility to ensure that technology services are being delivered effectively and efficiently to the region.

Requirements

Bachelor’s degree in computer science, Management Information Systems (MIS), or a related technology field
Minimum five (5) years’ experience working as an IT Support Supervisor
Experience working directly with leaders from different Departments.
Ability to troubleshoot multifaceted problems
Ability to maintain a calm demeanor, be well organized, take initiative, and work independently
Expert knowledge of Windows OS and Microsoft products consistent with years of experience (e.g., Expert = >5 years WinOS and Microsoft product experience)
Expert troubleshooting of OS, application, and network issues
Must be at least 18 years of age
Valid and current driver’s license, and personal vehicle insurance with your name listed as a driver.
Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)

Nice To Haves

Ability to provide Project Lead or Project Management support for small or medium sized cross-functional initiatives

Responsibilities

Acts as the service delivery manager and primary point of contact for IT matters on the Regional Team.
Ensures that technology services are being delivered effectively and efficiently to the region.
Provide Project Lead or Project Management support for small or medium sized cross-functional initiatives.
Regularly and frequently travel within a geographically defined territory.
Stay within all local or site specific client standard operating procedures and work policies.