Reg IT Support Supervisor - 901
Telecare Corporation•Alameda, CA
•$101,330 - $125,178•Hybrid
About The Position
The Regional IT Support Supervisor acts as the service delivery manager and primary point of contact for IT matters on the Regional Team. The Regional IT Support Supervisor has the overall responsibility to ensure that technology services are being delivered effectively and efficiently to the region.
Requirements
- Bachelor’s degree in computer science, Management Information Systems (MIS), or a related technology field
- Minimum five (5) years’ experience working as an IT Support Supervisor
- Experience working directly with leaders from different Departments.
- Ability to troubleshoot multifaceted problems
- Ability to provide Project Lead or Project Management support for small or medium sized cross-functional initiatives
- Ability to maintain a calm demeanor, be well organized, take initiative, and work independently
- Expert knowledge of Windows OS and Microsoft products consistent with years of experience (e.g., Expert = >5 years WinOS and Microsoft product experience)
- Expert troubleshooting of OS, application, and network issues
- Ability to regularly and frequently travel within a geographically defined territory
- Ability to stay within all local or site specific client standard operating procedures and work policies
- Must be at least 18 years of age
- All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, valid driver license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply
- Valid and current driver’s license, and personal vehicle insurance with your name listed as a driver.
- Willingness to use your personal vehicle to attend meetings, etc. (weekly mileage reimbursement at the IRS rate)
Responsibilities
- Acts as the service delivery manager and primary point of contact for IT matters on the Regional Team.
- Ensures that technology services are being delivered effectively and efficiently to the region.
- Troubleshoot multifaceted problems.
- Provide Project Lead or Project Management support for small or medium sized cross-functional initiatives.
- Maintain a calm demeanor, be well organized, take initiative, and work independently.
- Regularly and frequently travel within a geographically defined territory.
- Stay within all local or site specific client standard operating procedures and work policies.
Benefits
- Paid Time Off
- Nine Paid Holidays
- Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift).
- Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)
- Free CEUs
- Free Supervision for BBS Associate License
- Coaching
- Mentorship
- Online University Tuition Discount
- Company Scholarships
- Medical, Vision, Dental Insurance
- 401K
- Employee Stock Ownership Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
