Reg E Resolution Spec

Capitol Federal® Savings Bank•Topeka, KS

1d•Onsite

About The Position

The primary purpose of this position is to research and resolve electronic fund transfer (EFT) dispute claims. Critical thinking is required to decipher the proper course of action for various claim types with consideration for network rules and customer type. Accurate analysis of the reported error and processing of the dispute is critical to minimize losses for the institution and its customers.

Requirements

High school diploma or equivalent required.
Valid driver’s license is required.
A minimum of one year up to three years of similar or related experience, including preparatory experience.
Customer Focus
Communication Skills
Integrity and Professionalism
Problem Solving
Attention to Detail
Team Collaboration
Unconditional Ethics

Responsibilities

Investigate disputes to make determinations of EFT errors involving research through various channels available; complete follow-up calls to customers, merchants, and branch personnel as necessary.
Adhere to all rules of various payment networks when recovering funds, requesting documentation from merchants, and resolving issues within the applicable networks to minimize/control liability or loss for the bank.
Maintain current knowledge of Regulation E and applicable Regulation Z guidelines.
Create and post journals to/from general ledgers and customer accounts on a daily basis; responsible for ensuring end-of-day totals balance to maintain accuracy; print/scan/mail customer correspondence daily.
Provide customer service regarding various customer questions or issues with EFT disputes; assist branch personnel with questions regarding the investigation process.
Monitor open EFT disputes for timeline requirements regarding provisional credits and completion of the investigation.
Perform other duties as assigned.
Participate in proactive team efforts to achieve departmental and company goals.
Comply with all safety policies, practices and procedures.
Report all unsafe activities to supervisor and/or Human Resources.
Must comply with current applicable laws, regulations and bank policies and procedures.