Refurbishment Technician

Markforged•Billerica, MA

1d•Onsite

About The Position

Markforged is leading the digital transformation of manufacturing by revolutionizing how engineers and manufacturers create and innovate. Our unique platform combines software, advanced materials (including cutting-edge metal and composite technologies), and industrial 3D printers to deliver strong, functional parts for various industries. We empower customers to overcome supply chain complexities, reduce costs, and accelerate innovation by producing high-performance tools, fixtures, prototypes, and end-use parts in-house. The Refurbishment Technician is responsible for supporting the operational effectiveness of the refurbishment and warranty processes. In this role, you will inspect, assemble, and test refurbishment items, maintain tooling and equipment, manage warranty tickets, and support special projects as required. This role will work directly with the Refurbishment Engineer and Quality Manager to ensure operational goals and objectives are either met or exceeded.

Requirements

Minimum -- High school education
Additive manufacturing (preferred)
Electronics/Soldering (preferred)
Electromechanical skills (preferred)
Quality Inspection
Testing Skills
Google Documents (required)
Verbal/written communication (required)
Organized (required)
Detail-oriented
Familiarity with 3D CAD (SolidWorks, Fusion360, Onshape, etc.)
3-5 years of experience in manufacturing or related field

Nice To Haves

Preferred -- 4-year degree in electronics or other technical field

Responsibilities

Responsible for refurbishing printers and components to factory standards.
Assist with analyzing failure modes.
Support Customer Solutions with parts requests, sourcing, troubleshooting.
Perform preventative and corrective maintenance on local printers to ensure superlative quality.
Collect data and give feedback to improve customer experience.
Prioritize the backlog of parts awaiting analysis and refurbishment to meet forecasted and immediate needs.
Maintain a level of quality control for refurbished parts and units, per internal processes and standards and that aligns with Markforged manufacturing standards.
Maintain necessary calibrated tools and fixtures.
Participate in diagnosing and root cause returned parts and units to expose trends and solve customer issues.
Maintain data to report on findings for both root cause analysis and refurbishment.
Collaborate with Operations to maintain an inventory level of refurbished parts.
Perform other duties and responsibilities as assigned.