Refunds College Aide
About The Position
The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city. The Treasury and Payment Services Division oversees payment websites, tax return processing, property recording, parking violations, and delinquent account collection. Payments, Billing, and Refunds specifically handles processing payments for property taxes, business taxes, and parking violations, maintaining record quality, and assisting customers with payments and refunds. The Refunds Unit is seeking a motivated, organized, and detail-oriented graduate college student to gain exposure to city agency operations. Reporting to the Deputy Director of Refund Issuance and Administration, this role involves preparing refund vouchers, processing manual refund cases, monitoring account balances, handling CRM cases, processing stop-payment requests, managing chargeback reversals, completing refunds, assisting with bank reconciliations and user testing, processing payment transfers, responding to inquiries, developing SOPs, and providing administrative support.
Requirements
- Matriculation at an accredited college or graduate school.
- Employment is conditioned upon continuance as a student in a college or graduate school.
- For Assignment Level II (Information Technology): Matriculation at an accredited college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
- For Assignment Level III (Information Technology Fellow): Matriculation at an accredited college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study.
Responsibilities
- Prepare refund vouchers in the City’s Financial Management System (FMS).
- Processes manual refund cases in BTCS.
- Monitor the account balances of the 78 Business Improvement Districts (BIDs) regularly. Assist with the BID disbursement process by preparing payment documents in FMS.
- Handle CRM cases and ensures timely completion of these cases.
- Process stop-payment requests and replacement checks in the relevant agency systems.
- Handle chargeback reversals in the Citypay reversal tool.
- Complete refunds utilizing PayPoint and Braintree.
- Assist with bank reconciliations.
- Assist with user testing in PTS and BTCS.
- Assist with transfer of payments from the property suspense account to the correct property or processes refunds for these payments.
- Respond to email/customer service inquiries received in our unit email box.
- Help develop and update Standard Operating Procedure (SOP) documents and training materials for the unit.
- Provide administrative and operational support to the Refunds Unit.
- Work on other special projects and new initiatives as needed for the division.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
