Refund Specialist

ViaPath Technologies • Logan Township, PA

22h

About The Position

ViaPath Technologies is seeking a Refund Specialist to join its team. The role is responsible for accurate and timely processing of customer refunds, including reviewing requests, investigating discrepancies, documenting refund activity, and coordinating with internal teams. The specialist may also support consumer complaints, internal inquiries, and special projects, and work with the Consumer Complaints Manager to identify recurring issues and opportunities to resolve them.

Requirements

• At least 1 year of customer service experience.
• Experience working in a call center environment.
• Reliability, including good attendance and punctuality.
• Excellent professional verbal and written communication skills.
• Demonstrated client and customer focus, performance-driven focus, problem-solving skills, respect for others, and proactive working style.
• Basic keyboarding skills and ability to accurately enter and capture information in the system while supporting customers.
• Working or intermediate knowledge of PC use, including Word, Excel, and Internet Explorer; ability to navigate multiple screens simultaneously in a Windows operating system and call center software.
• Ability to remain composed and objective.
• Ability to work as a team player and accept and embrace changes in the business environment.
• Strong attention to detail.
• Strong sense of integrity and commitment to customer satisfaction.

Responsibilities

• Review and process daily refund requests from Friends and Family and within the organization, including adjustments and transfer requests, in accordance with policies and procedures.
• Investigate and resolve discrepancies in refund requests involving credit/debit card refunds or check refunds.
• Document and maintain proof of large check refund requests and amounts.
• Liaise between Ambassadors and Accounting regarding check refund status updates.
• Maintain documentation supporting additional duties, including assistance with consumer complaints, internal inquiries, and special projects as needed.
• Work with the Consumer Complaints Manager to research and identify trends and recurring errors, and recommend possible opportunities to resolve issues.

Benefits

• Medical, dental, and vision insurance with multiple plan options.
• Health Savings Account (HSA) with an employer contribution for eligible medical plans.
• Healthcare and dependent care Flexible Spending Accounts (FSA).
• Flexible Time Off, including vacation and sick time.
• Company holidays.
• Traditional and Roth 401(k) options with employer matching contributions.
• Company-paid basic life insurance and short-term disability coverage; additional voluntary coverage is available.
• Employee Assistance Program (EAP) offering confidential support for personal, financial, and family matters.
• Additional well-being resources, including access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed