Refund Specialist (Full Time) - Patient Financial Services

Kingman Healthcare•Kingman, AZ

1d•Onsite

About The Position

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision of providing the region’s best clinical care and patient service through an environment that fosters respect for others and pride in performance.

Requirements

High School Diploma or Equivalent
One (1) year experience in balancing and reconciling accounts
Knowledge of refund processes related to accounts and the ability to review an account and determine the appropriate refund.
Ability to sit for six to seven hours daily at a computer terminal
Occasionally lifts and carries up to 15 pounds of files to storage area
Must be able to deal calmly and effectively with frustrated and/or angry clients.

Nice To Haves

Education related to Cash Reconciliation, Billing and Collections preferred
Accounts receivable experience preferred
Reconciles Self-pay and Insurance accounts in two systems by utilizing collections experience

Responsibilities

Runs daily credit report and processes all refunds
Research accounts and documentation to determine validity of refunds
Process all refunds within two (2) days of assuring credit is valid
Must balance each batch on a daily basis upon completion of refunds.
Meets productivity standards for processing refunds
Provide back up for the Accounts Receivable Clerks when needed
Participates in business division meetings, performance improvement activities and committees as assigned.
Balancing/reconciling electronic and paper documentation
Analyzing information to determine accuracy and completeness of work
Conducting non-routine research
Maintaining site productivity (average of 75 accounts a day) and quality standards
Making judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager
Strong ability to complete multiple tasks per transaction with precision
Attention to detail with accuracy
Reconciles, collects and re-bills in all systems and on all types of accounts.
Must show the ability to evaluate areas of improvement, develop plans to resolve, and provide communication/training to the Business Office or other Departments.