Refrigeration Senior Service Technician

Dover Food Retail • Chandler, AZ

1d • Hybrid

About The Position

As a Senior Service Technician, you will play a key role in diagnosing, repairing, and maintaining commercial refrigeration systems installed in supermarkets, convenience stores, and food service establishments. Respond to service calls as directed. Troubleshoot and repair rack systems, self-contained cases, HVAC units, and VFDs. Restore equipment to proper operating condition. Report follow-up needs to dispatch, leads, and managers. Participate in on-call rotation (nights, weekends, holidays). Follow all safety policies and procedures. Communicate with customers, technicians, and service staff. Complete and submit all required paperwork and packing slips daily. Maintain truck stock inventory. Perform other duties as assigned.

Requirements

• High school diploma or GED required
• 5–7 years of experience in supermarket refrigeration
• EPA 608 Certification (Type I & II minimum; Universal preferred)
• Valid state-issued driver’s license
• Proficient with computer software used for work order management, scheduling, and spreadsheets (e.g., Excel)
• In-depth knowledge of supermarket refrigeration systems, including energy management systems
• Own a complete set of hand tools necessary for the role
• Work independently with minimal supervision
• Uphold high standards in work quality, customer responsiveness, safety, financial responsibility, and team collaboration
• Compliance with OSHA safety guidelines and protocols is mandatory

Nice To Haves

• Spanish proficiency is a plus

Responsibilities

• Diagnose, repair, and maintain commercial refrigeration systems
• Respond to service calls
• Troubleshoot and repair rack systems, self-contained cases, HVAC units, and VFDs
• Restore equipment to proper operating condition
• Report follow-up needs to dispatch, leads, and managers
• Participate in on-call rotation (nights, weekends, holidays)
• Follow all safety policies and procedures
• Communicate with customers, technicians, and service staff
• Complete and submit all required paperwork and packing slips daily
• Maintain truck stock inventory
• Perform other duties as assigned
• Mentor and support the development of junior technicians

Benefits

• Medical, Dental, and Vision Insurance – plus Prescription Drug Coverage
• Paid Short- and Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 11 Paid Holidays Annually
• Ongoing Education and Training Opportunities
• Tuition Reimbursement
• Overtime Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED