Refrigeration Senior Service Technician

Dover Corporation • Phoenix, AZ

5d • Hybrid

About The Position

As a Senior Service Technician, you will play a key role in diagnosing, repairing, and maintaining commercial refrigeration systems installed in supermarkets, convenience stores, and food service establishments. This role involves responding to service calls, troubleshooting and repairing various refrigeration components, restoring equipment to proper operating condition, and communicating with customers and internal staff. You will also participate in an on-call rotation, follow safety procedures, and manage truck stock inventory.

Requirements

• High school diploma or GED required
• 5–7 years of experience in supermarket refrigeration
• EPA 608 Certification (Type I & II minimum; Universal preferred)
• Valid state-issued driver’s license
• Communicate effectively in English (spoken and written)
• Demonstrate strong customer service skills and a proactive, solution-oriented mindset
• Proficient with computer software used for work order management, scheduling, and spreadsheets (e.g., Excel)
• Possess in-depth knowledge of supermarket refrigeration systems, including energy management systems
• Own a complete set of hand tools necessary for the role
• Be willing and able to mentor and support the development of junior technicians
• Work independently with minimal supervision
• Uphold high standards in work quality, customer responsiveness, safety, financial responsibility, and team collaboration

Nice To Haves

• Spanish proficiency is a plus, but not required

Responsibilities

• Respond to service calls as directed.
• Troubleshoot and repair rack systems, self-contained cases, HVAC units, and VFDs.
• Restore equipment to proper operating condition.
• Report follow-up needs to dispatch, leads, and managers.
• Participate in on-call rotation (nights, weekends, holidays).
• Follow all safety policies and procedures.
• Communicate with customers, technicians, and service staff.
• Complete and submit all required paperwork and packing slips daily.
• Maintain truck stock inventory.
• Perform other duties as assigned.

Benefits

• Medical, Dental, and Vision Insurance – plus Prescription Drug Coverage
• Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave
• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 11 Paid Holidays Annually
• Ongoing Education and Training Opportunities
• Tuition Reimbursement
• Overtime Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED