Refrigerant Collection Associate

Tradewater • St. Louis, MO

6d • Hybrid

About The Position

Tradewater is a certified B Corp dedicated to combating climate change by collecting and mitigating the release of potent greenhouse gases like old refrigerants and methane. These actions generate carbon credits that fund our mission and create local community benefits. Targeting superpollutants is a fast and cost-effective climate strategy, as these gases are exponentially more potent than CO₂ and drive nearly half of all human-caused warming. Since 2012, Tradewater has prevented over 10.6 million tons of CO₂ equivalent from releasing into the atmosphere and aims to prevent at least 30 million tons by 2030. The Refrigerant Collections Associate will join our U.S. Halocarbon team, traveling across the country to support refrigerant collection efforts, primarily in the Midwest and Southern regions. When not traveling (30-50% of the time), the role involves planning collection trips, supporting the sourcing team, and handling inbound calls for Small Scale Aggregation (SSA) efforts. This is a remote position requiring proximity to a major airport, with Kansas City, St. Louis, Nashville, Atlanta, Dallas-Fort Worth, or Chicago being preferred. The application deadline is September 8, 2026.

Requirements

• Bachelor’s degree and/or 5-7 years relevant equivalent work experience.
• Passion for environmental sustainability and mission to fight climate change.
• Ability and willingness to travel by car or plane within the United States, roughly 30% of the time (average 1-3 trips per month) and drive long hours (up to 12 hours per day).
• International travel may be required occasionally for company meetings.
• Confidence to coordinate and execute travel independently, in a timely manner, often to rural areas.
• Great communication and interpersonal skills, including prior demonstrated customer service experience.
• Experience with and comfort using Microsoft Suite and other web-based applications on both computers and smart phones.
• Willingness to handle and transport refrigerants and follow DOT Hazmat Regulations.
• Disciplined approach to carefully comply with policies and safety procedures.
• Willingness to handle new situations and meet challenges with enthusiasm.
• All candidates must have a clean driving record and pass a driving record check, own a smartphone, be able to maneuver containers up to 220 pounds, with the help of rolling and leveraging, and be able to lift, on your own, containers that weigh up to 80 pounds.

Nice To Haves

• Experience using CRMs and/or inventory management systems preferred.
• Strong attention to detail, ability to be incredibly careful with paperwork, and ability to thoroughly complete tasks.
• While it is not necessary that a candidate have their own car or truck, it is preferred.
• Knowledge of DOT hazmat regulations an added plus.
• Experience with HVAC and refrigerants an added plus.
• Experience preparing shipping documents an added plus.

Responsibilities

• Collaborate across the Sourcing and Collection Teams to implement sales and collection strategies.
• Support the Sourcing Team in fielding inquiries throughout all stages of the sales pipeline.
• Stay up to date on market trends and communicate upwards to leadership.
• Offer constructive upward feedback on strategies that allow Tradewater to hold a strong position in the refrigerant market.
• Work with manager to set specific targets for assigned region and/or project type.
• Respond to, generate, and identify leads (inbound and outbound) through email, phone, webform submission, social media, etc and successfully move them through the sourcing pipeline; resulting in prospect to converted, prospect to acquired conversions.
• Manage and foster positive professional short-term relationships with clients from diverse backgrounds, ensuring exceptional service, timely and accurate responses.
• Assess and report on collection strategies and outcomes within region to ensure optimal performance.
• Use data systems and tools to make accurate assessments of pricing and other financial implications of specific deals and then make informed recommendations on how to close the deals.
• Within specific parameters, negotiate the purchase of eligible refrigerants, maintaining cost-effectiveness, and strategic collection methods.
• Take multiple trips per month (approximately 2–4-days each) to collect refrigerant, spending up to 10 days on the road monthly and involving long distance driving (rental car provide) and flights within the United States, largely within region of responsibility, but could include other regions as required.
• Lift cylinders up to 80 pounds solo and be able to maneuver 220 pounds with leverage or other assistance.
• Plan and execute strategic and effective collections trips, including collaboration with neighboring/overlapping regions, maintain an accurate supply and ongoing replenishment of supplies to meet trip needs, and wrap collections trips in an accurate and timely manner, including managing large quantities of cash.
• Safely package refrigerant for transport and follow DOT, EPA, and other safety protocols.
• Ensure purchase documentation for all deals are checked for accuracy.
• Maintain communication with committed deals and agents within your region to keep them updated on upcoming trips.
• Communicate professionally, concisely, and promptly with all stakeholders affected by the work or by developments in assigned region or project.
• Utilize Customer Relationship Management Software and Data Systems to move clients through the sales pipeline and provide detailed and accurate data and information.
• Follow Standard Operating Procedures (SOPs), guidelines, and policies.
• Create and maintain internal resources, such as training materials, reference guides, SOPs to support team onboarding and the continuous improvement of department operations.
• Be knowledgeable of other departments' workflows and collaborate cross-functionally to support shared goals and improve operational efficiency.
• Provide feedback to enhance internal workflows and suggest process improvements that support business growth.
• Triage and field client issues that require escalation to other teams.
• Internally collaborate to resolve issues pertaining to payment, shipping, collection, weight discrepancies, etc.
• Maintain technical refrigerant knowledge of chemical and physical properties such as classification and composition, as well as, where and how gases are used.
• Strong technical knowledge of cylinder sizes, tare weights, recognizing the differences between various container types, refrigerant identifiers and safety/HazMat classifications.
• Knowledge of storage and handling procedures, in order to coordinate refrigerant shipments in full compliance with DOT and HazMat regulations, guiding clients on proper labeling, packaging and documentation.
• Obtain EPA certification and maintain up-to-date knowledge of protocols, verifier requirements, DOT and EPA shipping regulations, and other relevant compliance standards.
• Facilitate assigned training sessions and actively contribute to the content.
• Serve as an onboarding buddy to new team members.
• Support Special Projects when applicable.

Benefits

• A bonus program to recognize the shared success of our team.
• Multiple paid time away from work offerings; including personal and sick time, parental leave, and company and floating (flex) holidays.
• Home office reimbursement for new team members to support a productive home working environment.
• An annual professional development budget for you to further your growth.
• Free mental health benefits and services
• A team-wide annual retreat – an opportunity to spend quality in-person time with other Tradewateurs.
• Employer provided insurance including health, life, disability; with options to elect dental, vision and other supplemental coverage.
• Safe Harbor 401(k) retirement plan with an annual employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level