Referrals Specialist

Chaffin Luhana LLP • Pittsburgh, PA

5d • Onsite

About The Position

The Referrals Specialist will be responsible for connecting our firm with other top-tier law firms and ensuring that clients are referred to the most appropriate and capable hands. They will be the bridge between our firm and other firms, maintaining relationships, tracking outcomes, and guaranteeing client satisfaction. In addition, the Referrals Specialist will be responsible for communicating with prospective clients to answer any questions they have about the firm. The position will have considerable emphasis on handling the intake of clients who are referred to our firm. They will work to get them to sign a retainer agreement and promptly update the referral firm as necessary. This position is critical to the success of the firm as it impacts both new client engagements and new firm relationships.

Requirements

• Bachelor’s degree in business, law, or a related field; or equivalent work experience.
• 1-3 years experience in a similar role or within the legal industry.
• Strong understanding of various legal practices and specialties.
• Exceptional communication and interpersonal skills with the ability to build strong relationships.
• Negotiation skills and a keen eye for detail.
• Proficient in the use of law firm case management software, (Litify- preferred).
• High level of professional ethics and integrity.
• Excellent organizational skills and attention to detail to maintain accurate and comprehensive records.
• Exemplifies Chaffin Luhana LLP’s Core Values of Doing Good by Doing Right ™: Results Driven, Excellence Without Paralysis, Compassionate and Authentic, In It Together, and Innovative Growth.

Nice To Haves

• Litify- preferred

Responsibilities

• Evaluate cases for referral suitability and match with appropriate firms
• Expand and maintain referral partner network
• Assess partner firm performance and outcomes
• Handle inbound referred leads and guide clients through retainer execution
• Deliver high-quality client experience during intake process
• Maintain consistent communication with referral firms and clients
• Provide updates on case status, settlement, and disbursement
• Track SOL deadlines and ensure proper case handling
• Maintain referral database (outcomes, notes, feedback)
• Monitor settlements and ensure fee recovery
• Support revenue forecasting through documentation
• Work with internal teams on intake, case handling, and issue resolution

Benefits

• 401k Contributions: The firm offers a discretionary match up to 5%. This includes a 100% match on the first 3% of contributions and a 50% match on the next 2%, based on annual compensation.
• Charitable Donations: The Chaffin Luhana Foundation makes an annual donation to a charity of each team member’s choice.
• Medical Insurance: $600 toward monthly health premiums for team members or their families. Team members pay just $1.
• Dental Insurance: Full coverage, with only a $1 monthly contribution from the team member.
• Vision Insurance: Full coverage, with only a $1 monthly contribution from the team member.
• Health Reimbursement Account (HRA): Team members receive a $1,000 contribution from the firm in their HRA account if enrolled in the PPO health plan.
• Family / Dependent Care (DCR): Team members can contribute up to $7,500 pre-tax for dependent care.
• Flex Spending Account (FSA): Team members can contribute up to $1,000 pre-tax for medical expenses.
• Tax-free Transit Commute (TRN): Team members can contribute up to $340 per month pre-tax toward transit tickets.
• Discounted Parking (PKG): Team members can contribute up to $340 per month pre-tax toward parking.
• Paid Time Off (PTO): 15 PTO days per year, increasing to 20 days after 3 years with the firm.
• Sick Days: 3 paid sick days per year.
• Celebrate the Holidays: Office is closed for 10 public holidays.
• Office Closure: Office is typically closed between Christmas and New Year’s Day.
• Casual Dress: Enjoy our business casual dress code.
• Enhance Your Skills: Up to $500 annually for continued education or training.
• Learn How You’re Wired: Take a Kolbe Assessment to learn your instinctive method of operation.
• Time Management: Time management luncheons with senior leadership to elevate team and organizational success.
• Free Workouts: Free access to GreenTree SportsPlex for Pittsburgh office.
• Value Team Members: Bonusly points for peer-to-peer recognition, redeemable for gift cards, trips, dinners, and more.
• Eat, Drink & Be Merry: Free team lunches and happy hours.
• Annual Bonus: Year-end discretionary bonus.
• Firm Outing: Annual firm outing for all team members to meet up and have fun.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level