Referrals Coordinator

Vibrant Health KC • Kansas City, KS

just now • $20 - $21 • Hybrid

About The Position

The Referrals Coordinator facilitates the processing of patient referral orders originating from Vibrant Health providers to outside healthcare providers and/or facilities. This includes but is not limited to: insurance verification, data entry, obtaining necessary pre-authorizations and communicating with other medical facilities as needed.

Requirements

• High School diploma or equivalent.
• Two years of relevant work experience, preferably in a medical setting.
• Proficiency in use of personal computers and Microsoft Office Suite (Word & Excel).
• Two years of experience working with electronic medical records.
• Develop rapport with patients and their families, community and other healthcare professionals.
• Exhibit a professional and respectful demeanor.
• Work successfully within a team environment and collaborating with other professional staff.
• Demonstrate excellent customer service, helpfulness, and a positive attitude.
• Possess superior organizational skills with attention to detail and the ability to multi-task and meet deadlines.
• Possess basic knowledge of health insurance.
• Demonstrate the ability to recognize, understand, and appreciate the value of cultural diversity and communicate medical information in plain language.
• Demonstrate social and cultural sensitivity appropriate to ethnically and economically diverse patients and staff.
• Hold current driver’s license and reliable transportation.
• Travel to all parts of the facility and throughout the community.

Nice To Haves

• PRIOR EXPERIENCE WORKING IN A HEALTH CARE ENVIRONMENT.
• Bilingual fluency in written and oral English/Spanish.

Responsibilities

• Closing the loop of care; from receipt of referral order upon origination to receipt of consult note, report, result, etc.
• Coordinating all specialist referrals, appointments and pre-authorizations related to productivity thresholds and benchmarks (turn-around time).
• Tracking referrals in accordance with our policy and procedures with status documented to completion.
• Mandating contact with patient if referrals are not completed within one (1) month to determine reason for lack of follow up.
• Documenting and communicating to initiating provider the reason for referrals not completed by patient.
• Verifying eligibility, dates of coverage and benefits for services to which patients are being referred.
• Gathering, sending and exchanging appropriate healthcare information to provider(s) receiving referral(s) in accordance with information security and privacy protocols, regulations and legal statutes.
• Effectively and professionally communicating status of any authorization denial to patient and the care team.
• Responding to inquiries related to referrals (internal and external sources).
• Notifying patients of any processing issues regarding their referral.
• Working in collaboration with care teams.
• Developing and maintaining contact with specialty offices and diagnostic facilities.
• Establishing and maintaining effective, professional working relationships with all internal and external customers including other healthcare offices and facilities.
• Maintaining skills and training required to provide coverage of reception duties when needed.
• Carrying out Vibrant Health’s mission: We provide access for all to integrated and high-quality care that fosters health beyond our walls.
• Accepting and using supervision, direction and consultation to maximize available resources in the completion of work duties.
• All job responsibilities will be carried out under the direction of the organization’s policies and procedures.
• Additional responsibilities may be assigned as needed to maintain and improve effective functioning of the department and to advance the mission of the organization.

Benefits

• Criminal, Kansas and Missouri Child/Elder Abuse and Neglect, Sex Offender background investigations clearance
• TB testing clearance
• Pre-employment drug testing clearance
• Verification of Hepatitis-B immunization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED