Referrals Administrative Assistant

Seneca Nation Health System • City of Salamanca, NY

6d • Onsite

About The Position

Under the supervision of the Referrals Manager, the incumbent is responsible for expediting routine matters necessary to the daily operation of the Referrals Department. This role provides secretarial support, assists in budget and report preparation, manages files and correspondence, processes department mail, records minutes, and serves as a liaison between patients, offsite referral offices, and the Seneca Nation Health System (SNHS). The position also involves conducting follow-ups with providers and insurance companies, ensuring receipt of records, and upholding the mission and values of SNHS. A key aspect of the role is promoting team collaboration through a trauma-informed lens, emphasizing safety, trustworthiness, transparency, collaborative decision-making, empowerment, and respect for diversity. The incumbent must also adhere to all policies and procedures and work towards high-quality patient care.

Requirements

• High School Diploma or equivalent is required.
• Must be computer literate.

Nice To Haves

• Associate's Degree in Office Administration or Business Administration is preferred.
• 2 years of office management experience or related experience.
• Public speaking and etiquette.
• Experience working in a mental health facility, hospital, medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health, preferred.

Responsibilities

• Provides secretarial support to the Referrals Manager and other staff of the Referrals Department, by performing routine clerical and office functions.
• Develops and maintains a cohesive, team-oriented atmosphere with physicians, nurses, and ancillary staff.
• Assists in the preparation of budgets and reports by assisting with department office supplies.
• Follows through on various program projects as assigned by the Referrals Manager.
• Organizes and maintains various files as directed by Referrals Manager.
• Drafts correspondence for Referrals Manager.
• Processes and files all incoming and outgoing department mail.
• Records minutes for department and collaborative team meetings.
• Serves as a liaison between patients, offsite referral offices and SNHS.
• Conducts follow-ups between referring providers' offices, patients, and insurance companies.
• Ensures receipt of records from offsite referral offices and conduct follow-ups as necessary with the appropriate parties.
• Upholds and promotes the value and integrity of the Seneca Nation Health System's mission.
• Promotes SNHS in a positive manner.
• Provides team collaboration through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during departmental plan developments, empowerment of co-workers by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity.
• Participates and completes all mandatory staff meetings, trainings, and in-services.
• Adheres to all policies and procedures of the department, Seneca Nation, and SNHS.
• Works to promote cooperative staff efforts to provide and maintain high quality service to patients, physicians, and other staff to assure quality patient care.

Benefits

• Health, dental, and vision full coverage for individual - Family option available
• Short term/long term disability options
• Vacation (annual) + PTO (accrued weekly)
• 16 paid holidays in the calendar year
• 401K - 5% matching
• Parental, medical, education, bereavement leaves and so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED