Referral Triage Specialist

AdventHealth•Orlando, FL

3d•Onsite

About The Position

AdventHealth is seeking a Referral Triage Specialist to join their team. This role is responsible for managing incoming referrals, communicating with patients and healthcare professionals, and ensuring accurate record-keeping within the EMR system. The specialist will play a key part in the patient scheduling and intake process, collaborating with various departments to facilitate smooth patient care transitions. This position offers a unique opportunity to contribute to a purpose-driven organization focused on the wholeness of each person.

Requirements

High School Grad or Equiv [Required]
Professional, oral, and written communication skills in English [Required]

Nice To Haves

Additional languages [Preferred]
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) [Preferred]
Problem solving and critical thinking skills [Preferred]
Ability to work in a team setting, as well as independently [Preferred]
Ability to work well under pressure with deadlines – sense of urgency [Preferred]
Ability to prioritize and manage simultaneous assignments with close attention to detail [Preferred]
Medical terminology experience [Preferred]
Previous medical office background [Preferred]
EMT/Paramedic licensure, CNA license with PCT, ICU, or In-patient experience [Preferred]

Responsibilities

Answers the telephone in a professional and polite manner, communicating information to appropriate personnel.
Notifies patients, physicians, and support staff of changes impacting the schedule.
Updates information in the EMR as necessary.
Interacts professionally with physicians, patients/families, and healthcare staff.
Maintains a good working relationship within the clinic and with hospital departments.
Responds to voicemail messages promptly.
Responds to all referrals within one to two business days.
Obtains and enters EMR demographic and medical records/tests/scans/results necessary for the first office visit.
Collaborates with navigators, schedulers, physicians, and office staff.
Ensures verification of benefits has been obtained and clearly documented in EMR.
Other duties as assigned.