Referral Testing Group Lead

Quest Diagnostics•Clifton, NJ

7d•Onsite

About The Position

The Referral Testing Group Lead coordinates various aspects of the Referral Testing Department to support optimal team performance and organizational goals. The role monitors quality indicators to promote excellent customer service and quality patient care, and assumes the Supervisor’s responsibilities when the Supervisor is unavailable. The Lead performs all duties of a Referral Representative II and works across Referral department areas. The position is based in Clifton, New Jersey, and is scheduled Monday through Friday, 8:00 AM to 5:00 PM. The listed pay range is $23.48–$35.23 per hour. Salary offers consider relevant skills, training, experience, education, and applicable certifications, as well as market and organizational factors. Successful candidates may be eligible for annual performance bonus compensation. Benefits may vary depending on whether the position is part-time or full-time. Listed benefits and programs include medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours; well-being programs; a no-cost annual health assessment; a mental health program; vacation and health/flex time; holidays and a personal day; financial coaching; a 401(k) or Roth IRA with company match after 12 months; an employee stock purchase plan; life and disability insurance; flexible spending accounts; annual incentive plans; matching gifts; education assistance; and career advancement opportunities.

Requirements

Three years of medical or clinical laboratory background.
Two years of post-high-school education in a science-related field or equivalent.
Excellent knowledge of medical and laboratory terminology.
Thorough knowledge of Client Service, Specimen Processing, and Referral Testing department policies.
Excellent project-management and time-management skills.
Ability to handle multiple tasks in a fast-paced environment.
Excellent written and verbal communication skills; ability to speak English clearly and communicate effectively with the department.
Ability to handle stressful situations and demonstrate strong independent problem-solving skills.
Strong leadership and interpersonal skills.
Ability to maintain composure in difficult or unforeseen situations.
General office skills, including Excel and word processing.
Customer service skills.
Ability to sit or stand for long periods of time.

Responsibilities

Perform all duties of a Referral Representative II.
Assist the Supervisor with developing, updating, and implementing department Standard Operating Procedures.
Perform competency testing for Referral Testing employees.
Ensure the department is prepared for internal and external inspections.
Maintain manual and electronic timekeeping records.
Pull and monitor departmental statistical reports.
Assist with data collection and monitor and post Referral Vendor Metrics.
Monitor and reconcile exception logs, sendout lists, and result-pending lists.
Complete paperwork to request new test codes for high-volume Wild Codes.
Communicate with internal and external customers.
Monitor compliance with government regulations for packing and shipping specimens to other laboratories, following guidelines to ensure specimen integrity and quality results.
Assist with directing and monitoring workflow to meet deadlines and ensure departmental coverage.
Schedule department personnel.
Ensure policies, procedures, and work assignments are completed.
Provide the Supervisor with feedback and documentation on employee performance.
Work proficiently in any Referral department area.
Demonstrate leadership that positively influences team members.
Alert the Supervisor and/or Manager to employee or client dissatisfaction through established documentation procedures.
Assume responsibility for the Supervisor when the Supervisor is unavailable.
Perform other duties as assigned.

Benefits

Medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours
Well-being programs
Annual no-cost Blueprint for Wellness health assessment
healthyMINDS mental health program
Vacation and Health/Flex Time
Six holidays plus one MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, with buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
Potential eligibility for annual performance bonus compensation