Referral Testing Group Lead

Quest Diagnostics•Clifton, NJ

8h•$23 - $35

About The Position

The Referral Testing Group Lead coordinates various aspects of the Referral Testing Department and helps ensure optimal team performance. The role provides leadership to support the department’s organizational goals and monitors quality indicators to promote excellent customer service and quality patient care. The Group Lead assumes responsibility for the Supervisor when the Supervisor is unavailable. The position is based in Clifton, New Jersey, with a Monday-to-Friday schedule from 8:00 AM to 5:00 PM. The stated pay range is $23.48–$35.23 per hour. Salary offers depend on factors including relevant skills, training, experience, education, certifications where applicable, and market and organizational considerations. Successful candidates may be eligible for annual performance bonus compensation.

Requirements

Three years of medical or clinical laboratory background.
Some college courses; two years of post-high-school education in a science-related field or equivalent is required.
Excellent knowledge of medical and laboratory terminology.
Thorough knowledge of Client Service, Specimen Processing, and Referral Testing Department policies.
Excellent project-management and time-management skills.
Ability to handle multiple tasks in a fast-paced environment.
Excellent written and verbal communication skills; ability to speak English clearly and communicate effectively with the department.
Ability to handle stressful situations and demonstrate strong independent problem-solving skills.
Strong leadership and interpersonal skills.
Ability to maintain composure in difficult or unforeseen situations.
General office skills, including Excel and word-processing skills.
Customer service skills.
Ability to sit or stand for long periods of time.

Responsibilities

Perform all duties of a Referral Representative II.
Assist the Supervisor with developing, updating, and implementing department Standard Operating Procedures.
Perform competency testing for Referral Testing employees.
Ensure the department is prepared for internal and external inspections.
Maintain manual and electronic timekeeping records.
Pull and monitor departmental statistical reports.
Assist the Supervisor with data collection, monitoring, and posting of Referral Vendor Metrics.
Monitor and reconcile exception logs, sendout lists, and result-pending lists.
Complete paperwork to request new test codes for high-volume Wild Codes.
Communicate with internal and external customers.
Monitor compliance with government regulations for packing and shipping specimens to other laboratories, following guidelines that protect specimen integrity and quality of results.
Assist with directing and monitoring workflow to meet deadlines and ensure departmental coverage.
Schedule department personnel.
Ensure policies, procedures, and work assignments are completed.
Provide the Supervisor with feedback and documentation on employee performance.
Work proficiently in any Referral Department area.
Demonstrate leadership that positively influences team members.
Alert the Supervisor and/or Manager to employee or client dissatisfaction through established documentation procedures.
Perform other duties as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision coverage for full-time employees working 30 or more hours.
Well-being programs.
Annual no-cost Blueprint for Wellness health assessment program.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.