Referral Specialist

Sentara Health • Independence, MO

9d • Remote

About The Position

Sentara Independence in Virginia Beach is looking to hire a Referral Specialist for our CAC Department. This is a remote position; however, candidates must be able to travel on-site when connectivity or power outage occurs to our Sentara Independence location in Virginia Beach. The Referral Specialist will perform at least one of the following functions: act as a liaison between the providers, patients, insurance companies, and clinical departments to schedule patients, verify insurance eligibility, and transcribe orders. Specialists are responsible for managing orders within their assigned work queues.

Requirements

• 1 year of customer service experience (required)
• Requires knowledge of proper scheduling procedures, call handling, or preregistration requirements.

Nice To Haves

• Medical Terminology (preferred)
• Cardio background (preferred)
• Epic experience (preferred)

Responsibilities

• Responsible for scheduling patients, confirms insurance eligibility through the real-time eligibility (RTE) tool, or pre-registering patients.
• Validates accuracy of data when performing these functions.
• Consistently meets turnaround requirements for job functions.
• Consistently meets required department adherence and quality metrics.
• Accountable to problem solve, investigate and help resolve problems for work assignments.
• Must collaborate effectively with internal and external customers to reach desired results as determined by key performance indicators and leadership.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED