Referral Specialist
Matrix Medical Management•Bellaire, TX
•Onsite
About The Position
Matrix Medical Management is looking for a full-time Referral Specialist to join their team in their Bellaire office. The Referral Specialist will be responsible for a wide range of administrative duties to include referral processing, patient registration, verification of benefits, insurance authorizations, patient appointment scheduling, program communication to potential candidates, and communication with referral sources.
Requirements
- Strong customer service focus
- Effective verbal and written communication skills
- Teamwork orientation
- Organized and able to manage multiple priorities
- Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word & eCW
- Ability to maintain effective and organized systems to ensure timely patient flow
- High School diploma or its equivalent
Responsibilities
- Responsible for the tracking, coordination and communication of patient referrals
- Ensures complete and accurate patient registration, including demographics and current insurance information
- Handles requests from third party referral sources and provides relevant information and data
- Serves as point person for multidisciplinary evaluation process to include patient scheduling, third party communications, and internal communications
- Assembles information concerning patient’s clinical background and referral needs
- Contacts insurance companies to ensure verification of benefits and prior authorization approval requirements are met
- Reviews details and expectation of referral with the potential patient
- Assists patients in problem solving potential issues related financial or social barriers (e.g., request interpreters as appropriate, transportation services, etc.)
- Ensures that referrals are addressed in a timely manner
- Reminds patients of scheduled appointment
- Communication with referral sources to ensure patient information/ registration is complete
- Communicates patient updates between program and referring source
- Travels as necessary to other facilities
Benefits
- 3 Medical Plans
- 2 Dental Plans
- 2 Vision Plans
- Employee Assistant Program
- Short- and Long-Term Disability Insurance
- Accidental Death & Dismemberment Plan
- 401(k) with a 2-year vesting
- PTO + Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
