Referral Specialist

Orthopaedic & Spine Center of the Rockies•Fort Collins, CO

3d•$18 - $23•Onsite

About The Position

OCR has been the premier provider of orthopaedic care in Colorado, Wyoming, and Nebraska for 55 years! As we continue to grow, we are looking for individuals who share our values and are looking to contribute to our mission and vision. Are you passionate about patient care, team work, and inspiring others? If so, join the specialists in the medicine of motion today! The Referral Specialist manages daily external referrals. This position is responsible for contacting patients, answering their questions, and making appointments for them. The Referral Specialist also ensures the referrals are scanned and documented into the appropriate systems.

Requirements

High School diploma or equivalent.
One year previous medical appointment scheduling experience.
Demonstrated computer skills and familiarity with Appointment Scheduling programs.

Responsibilities

Acts as the central point person for all incoming referrals.
Accesses the Electronic Health Record (EHR) and PM to determine if the patient is Established or Not in System (NIS).
Scans the established patient’s referral into the EHR.
Contacts the patient to initiate appointment scheduling (Referral Specialist will attempt to make contact three times on different days).
Answers patient’s questions concerning appointments.
Creates an account for NIS patients and contacts the appropriate stakeholders to notify them of the new account.
Enters the referral conversion in a tracking workbook.
Contacts the referring practice to provide an update on the referral status (i.e. successfully scheduled or unable to reach).
Reports conversion statistics to the designated leadership stakeholder.
Other duties as assigned.