Referral Specialist - Birth to Five Center of Excellence

Southwest Human Development•Phoenix, AZ

About The Position

The Referral Specialist for the Birth to Five Center of Excellence provides administrative and case coordination support to ensure referrals and related documentation are processed accurately and on time. The role serves as a liaison among families, healthcare providers, insurance carriers, community agencies, and internal program staff. The Referral Specialist manages referrals, authorizations, and records while helping connect children from birth to age five and their families with services and resources. The position requires strong organization, attention to detail, effective communication, the ability to manage multiple priorities, and adherence to program guidelines.

Requirements

High school diploma or GED.
Bilingual English/Spanish skills required.
Three years of experience working in an office setting.
Experience with Microsoft Office 365.
Comfort with phone communication and multitasking, including communicating with varied departments throughout the agency.
Effective interpersonal and written communication skills.
Knowledge of EMR software and prior authorizations.
Proficiency in Microsoft Windows Office applications.
Valid Arizona Fingerprint Clearance Card, or qualification for a valid Arizona Level One Fingerprint Clearance Card.

Responsibilities

Ensure referrals are addressed within timelines established by program guidelines.
Gather applicable documentation and maintain ongoing referral tracking.
Maintain and update client records in the EMR system.
Complete pre-authorized requests and prescription script requests.
Route referrals, reports, and insurance information to appropriate recipients.
Facilitate interpretation and translation of documents as needed.
Respond to phone calls, emails, and faxes within program guidelines.
Use technology and software to support program processes.
Work with community agencies and providers to obtain referral documentation.
Request authorizations and referrals, and upload reports to external systems.
Collaborate with the supervisor on special projects and perform other duties as assigned.