Referral Specialist

AdventHealth•Carrollwood, FL

2d•Onsite

About The Position

Communicates information to and from clinical staff regarding the patient and updates patient records to incorporate new information. Orders special equipment or supplies as requested by the clinical staff. Continues to update the patient record throughout the admission process. Other duties as assigned. Updates and checks scheduler systems frequently to ensure appropriate appointments are being scheduled. Tracks and updates pending patient admissions log by contacting patients or referral sources to schedule nurse visits for admission. Participates in staff meetings, department meetings, in-services, and other related activities. Attends educational and developmental seminars and meetings as deemed appropriate. Creates daily triage reports and emails respective individuals regarding new patient admissions and referral outcomes. Obtains consents or provides information to patients’ family members visiting the facilities as needed. Provides telephonic support to patient referral sources to initiate patient admission. Initiates patient records and documents demographic information, condition, referral source, location, and other pertinent data in electronic medical records and logs. Dispatches a clinical provider to assess the patient and begin the admission process and development of the plan of care.

Requirements

Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively in order to carry out job requirements.
Knowledge of electronic medical record.
Ability to complete Hospice of the Comforter Orientation and Training, as necessary.
Knowledge of intermediate to advanced application of Microsoft Office Suite including, Word, Excel, PowerPoint, Outlook as well as internet software.
Knowledge of medical terminology.
Ability to think critically regarding admission process.
3+ administrative or clerical experience.
healthcare experience, call center experience or related

Nice To Haves

Associate degree

Responsibilities

Communicates information to and from clinical staff regarding the patient and updates patient records to incorporate new information.
Orders special equipment or supplies as requested by the clinical staff.
Continues to update the patient record throughout the admission process.
Updates and checks scheduler systems frequently to ensure appropriate appointments are being scheduled.
Tracks and updates pending patient admissions log by contacting patients or referral sources to schedule nurse visits for admission.
Participates in staff meetings, department meetings, in-services, and other related activities.
Attends educational and developmental seminars and meetings as deemed appropriate.
Creates daily triage reports and emails respective individuals regarding new patient admissions and referral outcomes.
Obtains consents or provides information to patients’ family members visiting the facilities as needed.
Provides telephonic support to patient referral sources to initiate patient admission.
Initiates patient records and documents demographic information, condition, referral source, location, and other pertinent data in electronic medical records and logs.
Dispatches a clinical provider to assess the patient and begin the admission process and development of the plan of care.