Referral Specialist

SPECIAL HEALTH RESOURCES FOR TEXAS INCORPORATED•Paris, TX

33d•Onsite

About The Position

The Referral Specialist manages incoming and outgoing referrals involving physicians’ offices, specialists, and hospitals. The role provides professional medical services to patients in a clinic setting under the direction of a licensed physician or advanced nurse practitioner. It includes referral coordination and recordkeeping, patient screening and follow-up, clinical support, documentation, and communication with patients and care teams. The position is based at the Pediatric Clinic of Paris in Paris, Texas, and is full-time.

Requirements

High school graduate.
Medical Assistant Certification required.
Valid Texas Driver’s License, an appropriate driving record, and auto liability insurance meeting Texas state minimum requirements.
Completion of a medical terminology course or one year of medical terminology experience in a clinical setting.
Ability to multitask and communicate consistently in a professional manner.
Good written and oral communication skills.
General PC background and computer literacy.
Ability to schedule work activities according to priority.
Ability to complete documentation legibly and professionally.
Knowledge of medical terminology, including spelling, terms, and hospital-approved abbreviations.
Knowledge of clinical diagnostic pathways, common tests and procedures, and medical work.
Ability to make independent day-to-day decisions and work self-directively.
Ability to check and respond to correspondence, including email, phone calls, or text messages, in a timely manner.
Mental and physical health sufficient to meet the demands of the position.

Responsibilities

Answer calls from referral sources, collect patient referral information, and make outbound calls to obtain necessary information and verify data.
Follow up on referrals made to other providers’ offices, hospitals, and specialists.
Prepare confidential and non-confidential correspondence professionally.
Enter data and documentation into the EHR; maintain an effective filing system and file information promptly.
Assist direct care staff with scheduling clients and coordinating services.
Complete computerized and manual reporting and record sensitive client information using approved methods.
Monitor clients according to the applicable standards-of-care protocol.
Maintain referral records to support continuous workflow.
Assist nursing and administrative staff as needed; assist medical and nursing staff with procedures and follow directives.
Screen clients on clinic days and obtain weight, vital signs, and history.
Draw labs, perform UAs, and check blood sugars; log and report lab results and report panic labs to the medical supervisor.
Screen medical-related phone calls and assess client needs.
Administer vaccinations, TB tests, and injections as ordered.
Track clients’ TB testing and vaccinations for compliance with agency protocol.
Update and document client charts accurately.
Communicate with case managers and other staff to support quality client care.
Call prescriptions and refills in to pharmacies.
Perform patient follow-ups and make referrals as needed.
Follow agency protocol when handling biohazardous and infectious materials.
Order clinic supplies as needed.
Conduct community presentations when approved by a supervisor.
Attend staff meetings and trainings as assigned by a supervisor.
Advocate for clients and avoid derogatory or inappropriate remarks; conduct oneself according to professional standards and agency policy.
Prepare monthly reports as requested by a supervisor and submit accurate, timely time reports and mileage.
Report emerging trends or unusual situations to a supervisor.
Comply with HIPAA requirements.