Referral Specialist

LUX Infusion•Las Vegas, NV

10d•$25 - $30•Onsite

About The Position

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. This role plays an important part in helping LUX Infusion deliver a patient‑first experience by ensuring referrals move smoothly from prescription to service determination. In this role, you’ll contribute to work that: Helps patients feel supported, informed, and confident during the referral process Builds trust and reliability with prescribers, healthcare partners, and field teams Keeps care moving forward through clear communication, follow‑through, and coordination Every referral represents a patient navigating a complex healthcare journey—and this role helps make that journey clearer and more connected.

Requirements

High school diploma or GED
Minimum of one (1) year of experience managing patient referrals, prescription activities, or reimbursement services in infusion or specialty therapies
Minimum of one (1) year of customer service experience in a healthcare setting (patient or provider‑facing)
Experience with electronic health records or pharmacy patient management systems
Working knowledge of medical or pharmacy terminology
Proficiency with Microsoft Office (Word, Excel, PowerPoint)
Ability to travel up to 5% for business needs, as required

Nice To Haves

Bachelor’s degree
Experience supporting prescriber, patient, and field‑facing communications related to infusion or specialty therapy referrals
General understanding of prescription benefits, payer requirements, and verification processes
Familiarity with infusion therapy workflows and patient needs
Excellent written and verbal communication skills
Strong customer service orientation with attention to quality and detail
Ability to manage multiple priorities and time‑sensitive deadlines
Organized, proactive approach to referral management
Ability to work independently while collaborating effectively with cross‑functional teams
Strong judgment, discretion, and accountability
Flexibility to work overtime or varied schedules when needed

Responsibilities

Serve as the primary point of contact for assigned referral sources, patients, and aligned field‑based sales partners
Navigate new referrals from receipt through service determination within the LUX Infusion pharmacy network
Build and maintain strong, trusted relationships with prescribers, providers, and healthcare staff through timely, professional communication
Collect and coordinate required referral information, including patient demographics, benefits, clinical history, and prescription details
Partner closely with Reimbursement Specialists to communicate benefit investigation outcomes, including patient responsibility and financial assistance options
Coordinate with Nurse Coordination teams to support patients requiring in‑home nursing services
Collaborate with Pharmacy Operations to ensure clinical and fulfillment teams have what they need to onboard and support new patients
Maintain accurate documentation of referral activity and communications within systems of record
Manage referral volume, turnaround times, and workload priorities to meet service goals
Use technology and digital tools effectively to communicate with internal and external stakeholders
Bring thoughtfulness, reliability, and accountability to every referral you support